Alexandra Lowery
Nashville,TN
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
The Pub, Tavern Restaurant Group
02.2024 - Current
- Enhanced customer experience by efficiently taking and delivering drink/food orders, providing excellent service.
- Showcased extensive knowledge of drink menus, confidently answering questions and making recommendations to suit individual preferences.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server
Blue Sushi Sake Grill
02.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality in an extremely fast paced environment.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated extensive menu/sushi knowledge frequently by providing recommendations, answering questions, and guiding guests through the menu
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Frequently performed opening and closing duties, ensuring easy service transitions
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server's Assistant
Eddie V's Prime Seafood
08.2022 - 02.2023
- Gained serving experience experience in a fine dining environment
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Server
Brugada
12.2021 - 08.2022
- Cultivated warm relationships with regular customers.
- Handled tasks not usually the server's responsibility to address shortfalls due to unexpected absences or unusual service volumes.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Addressed and resolved frequent customer conflicts, verifying satisfactory outcomes for involved parties.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Business
Belmont University
Nashville, TN05.2025
Skills
- High-volume dining
- Suggestive Selling
- Liquor, beer, and wine knowledge
- Strong multitasking
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Menu Memorization
- Aloha, Toast, and OpenTable experience
Timeline
Server
The Pub, Tavern Restaurant Group
02.2024 - Current
Server
Blue Sushi Sake Grill
02.2023 - 02.2024
Server's Assistant
Eddie V's Prime Seafood
08.2022 - 02.2023
Server
Brugada
12.2021 - 08.2022
Business
Belmont University
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