Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Alexandra Luna

Pearland,TX

Summary

I am a dynamic hospitality professional with extensive experience in front-of-house operations, skilled at fostering strong relationships with a loyal customer base. Recognized for dependability and punctuality, consistently maintaining high standards while effectively managing complex customer interactions. Eager to leverage existing skills in a challenging environment while pursuing opportunities for continuous learning and growth within the hospitality and customer service sectors. Passionate about delivering exceptional service and enhancing guest experiences.

Overview

12
12
years of professional experience

Work History

Bartender

Marmo
08.2023 - Current
  • Mixed custom cocktails and managed bar operations while creating memorable guest experiences, enhancing customer satisfaction and building loyal clientele.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Bartender

Eight Row Flint
01.2022 - 08.2023
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Bartender

Coltivare
09.2019 - 09.2021
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Bartender

Better Luck Tomorrow
12.2018 - 08.2019
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Completed regular bar inventories and daily requisition sheets.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.

Bartender

Carrabba's Italian Grill
08.2013 - 12.2018
  • Planned and coordinated special events to boost customer numbers and profits.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Collected and organized daily till totals and tips.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Education

Psychology

Texas A&M
College Station, TX

Art

University of Houston
Houston, TX

Associate of Arts - undefined

Lone Star College System
Houston, TX
06.2011

Skills

  • Interpersonal Skills
  • Safe Serving
  • Spirits Knowledge
  • Health Compliance
  • Suggestive Selling
  • Mixology
  • Customer Service
  • Leadership

Timeline

Bartender

Marmo
08.2023 - Current

Bartender

Eight Row Flint
01.2022 - 08.2023

Bartender

Coltivare
09.2019 - 09.2021

Bartender

Better Luck Tomorrow
12.2018 - 08.2019

Bartender

Carrabba's Italian Grill
08.2013 - 12.2018

Art

University of Houston

Associate of Arts - undefined

Lone Star College System

Psychology

Texas A&M

Similar Profiles

CREATE PROFILE
Alexandra Luna