Alexandra Lynch
Burlington,VT
Summary
Hardworking and enthusiastic customer service expert, trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication, customer satisfaction and team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Line Cook
Honey Road
01.2023 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Line cook
Black Flannel
10.2021 - 01.2023
- Manages multiple stations while handling a variety of ingredients
- Keeps the kitchen and prep space stocked, organized, and clean
- Ensures quality dishes are served to guarantee customer satisfaction.
- Trained and assisted new kitchen staff members.
- Communicated with management on food inventory stock to request order placement.
Hostess
The Nelsons
01.2020 - 04.2020
- Hosted and waited tables to ensure customers are properly accommodated for
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Relayed guest comments or suggestions to manager on duty for further action.
Supervisor / Bartender
TOLA
08.2019 - 01.2020
- Coordinated with promoters to ensure that events were executed efficiently so that promoters needs were met
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Served high customer volumes during special events, nights, and weekends.
Duty Manager/Head Chef
The Press Room
08.2018 - 08.2019
- Designed a high quality breakfast menu for the launch of a new kitchen
- Duties included cashing out the register, ensuring inventory was fully stocked and met the quality standards of the establishment, and that customers' needs were met.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High school degree -
Colaiste Choilm
Skills
- Excellent communication skills
- Team leader
- Natural organization skills
- Focused and driven
- Problem solver
- Strong under Pressure
- Customer service driven
- Great multitasker
Certification
microsoft office specialist certification
Languages
French
Native or Bilingual
Timeline
Line Cook
Honey Road
01.2023 - Current
Line cook
Black Flannel
10.2021 - 01.2023
Hostess
The Nelsons
01.2020 - 04.2020
Supervisor / Bartender
TOLA
08.2019 - 01.2020
Duty Manager/Head Chef
The Press Room
08.2018 - 08.2019
High school degree -
Colaiste Choilm