Alexandra Macgowan

Since 2014 I have worked at the Greely pool in Cumberland Center, part time during the school year teaching kids how to swim. It is a job I love and has given me the opportunity to have the same schedule as my children, as they have worked their way through the Greely school system.

• Ensured safe learning environment by enforcing pool rules and monitoring class activities.
• Promoted water safety awareness by conducting educational presentations at local schools and community events.
• Evaluated student progress regularly, adjusting teaching methods as needed to ensure continuous improvement.
• Facilitated group lessons, fostering camaraderie and teamwork among participants while improving their skills.
• Maintained current CPR/First Aid certifications and participated in ongoing professional development opportunities within the aquatics field.
• Collaborated with fellow instructors to develop comprehensive aquatic programs for various age groups.
• Enhanced swimmer skills by providing personalized coaching and implementing tailored lesson plans.
• Developed innovative instructional strategies that motivated students to improve their swimming abilities.
• Provided support for special needs students, adapting instruction methods to accommodate individual requirements.
• Increased student confidence in water safety through effective teaching of essential techniques.
• Demonstrated proper swimming techniques, emphasizing body positioning and stroke mechanics for optimal results.
• Taught daily swim instruction to students varying in ages and skill levels.
• Provided positive reinforcement and motivation to increase student confidence and performance.
• Implemented proper safety protocols and emergency response plans.
• Provided emergency first aid and CPR as needed.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Monitored safety of guests in and around swimming pool.
• Attentively monitored swimmers to identify distress.
• Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
• Managed pool facility operations during assigned shifts, ensuring smooth daily functioning.

I worked at the Falmouth Veterinary Hospital as a both a receptionist, lead receptionist and assistant office manager over the course of seven years. I was approached by the office manager while running the post office at Shaw's Supermarkets when I was in my last year of college, and she asked if I wanted to come and work with her.

I did! I worked there until I had my first daughter in 2008.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Assisted with onboarding new clients and securing paperwork completion.
• Improved office organization with meticulous management of appointment scheduling and client databases.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Operated multi-line telephone system to answer and direct high volume of calls.

I worked in the customer service desk, with my primary responsibility being to work the previous days books and send to corporate the next morning. I also helped to run the local post office branch in Falmouth through the Shaw's substation. I did this in high school, but primarily throughout college.

• Reviewed and processed client electronic payments and check deposits.
• Maintained accurate financial records, ensuring compliance with regulatory requirements and company policies.
• Reduced errors in financial reporting through meticulous attention to detail and thorough data analysis.
• Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
• Reconciled and corrected issues with financial records.
• Posted daily receipts and payments in accordance with corporate protocols.
• Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
• Handled day-to-day accounting processes to drive financial accuracy.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

I worked as a Customer Service Representative at the Key Bank Branch in Falmouth, Maine for two years. As a Customer Service Representative, I enjoyed working in a fast paced environment, helping assist clients with multiple banking needs, and applying multitasking skills to help assist with any daily tasks and challenges to help both customers and my co-workers.

• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Investigated and resolved customer inquiries and complaints quickly.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
• Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Maintained accurate record-keeping with proactive attention to client information updates.