Summary
Work History
Education
Skills
Timeline
Generic

Alexandra Machuca

Sales Executive
Bonney Lake,WA

Summary

Vivacious individual well-educated in determining customer needs based on personal features and other customer preference related factors. Excels at managing merchandising and customer service responsibilities in fast-paced, high-volume atmosphere. Comfortable working with people in person or by phone. Committed to building customer loyalty by providing above-average customer service. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Work History

Sales Consultant

Eastside Subaru
Kirkland, WA
01.2022 - Current
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Followed up with existing customers to provide additional support and address concerns.
  • Created detailed sales presentations to communicate product features and market data.
  • Provided sales and customer service assistance to walk-in traffic
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Effective salesmanship and great negotiation skills.
  • Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
  • Increased overall revenue 50% from online sales through effective salesmanship and great negotiation skills

Internet Sales Manager

Santa Margarita Toyota
Rancho Santa Margarita, CA
06.2020 - 08.2021
  • Management and conversion Consistently achieve sales quotas Educate customers on use, operation and care of merchandise Recommend, select, locate and obtain merchandise based on customer need Prepare sales contracts and maintain customer files Upsell insurance, financing and service contracts
  • Accomplishments Promoted to Internet Sales Manager after 2 months Consistently exceeded retail sales and revenue targets; collectively delivered over $100k in sales Maintained #1 ranked sales associate in store High Customer Satisfaction Survey performance Established highest customer retention rate
  • Responded to internet inquiries and phone calls in timely matter.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

BUSINESS DEVELOPMENT CENTER/SUBARU SPECIALIST

John Hine Temecula Mazda Subaru
Temecula, CA
06.2016 - 03.2020
  • Provide excellence in service Maximize sales and ensure customer satisfaction Determine price schedules and discount rates Analyze operational reporting to project sales and profitability Monitor customer preferences to determine sales focus Partner with Department Managers on planning advertising services to secure equipment information and customer specifications Resolve customer complaint regarding sales and service Lead, Organized and Managed all fundraising events Conducted weekly team trainings
  • Used SalesForce to handle current portfolio and prospective leads.
  • Conducted regular meetings with CRM Account managers to build positive and productive relationships.
  • Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
  • Negotiated, prepared and signed contracts with clients.
  • Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
  • Managed over 100-150 customer calls per day increased sale by 10%

GUEST SERVICE SUPERVISOR & TEAM LEADER

Target
Murrieta, CA
09.2012 - 11.2015
  • Supervise, mentor, coach and train team of 15 Provide exemplary customer service Manage team schedules and store placement Process receipts, returns and opening cash counts Record and reconcile all transactions Maintain merchandising and pricing standards Oversee all POS functions and staffing Spearheaded, planned and executed all fundraising events
  • Accomplishments Promoted to Guest Service Supervisor after 1 year Managed and Developed team of 15 cashiers Successfully executed all management authorizations Consistently exceeded Red Card sales quotas Considered to be valued and trusted Leader
  • Maintained professional, organized and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Applied customer feedback to develop process improvements and support long-term business needs.

Education

High School Diploma -

Murrieta Valley High School
Murrieta, CA
08.2008 - 06.2012

Skills

Sales, Service & Operations Managementundefined

Timeline

Sales Consultant

Eastside Subaru
01.2022 - Current

Internet Sales Manager

Santa Margarita Toyota
06.2020 - 08.2021

BUSINESS DEVELOPMENT CENTER/SUBARU SPECIALIST

John Hine Temecula Mazda Subaru
06.2016 - 03.2020

GUEST SERVICE SUPERVISOR & TEAM LEADER

Target
09.2012 - 11.2015

High School Diploma -

Murrieta Valley High School
08.2008 - 06.2012

Similar Profiles

  • Tom Huffman

    Tom HuffmanTom Huffman

    Salesperson at Eastside SubaruSalesperson at Eastside Subaru

  • Joanne Hthiy

    Joanne HthiyJoanne Hthiy

    Bookkeeper at Eastside Exterminators & Eastside InsulationBookkeeper at Eastside Exterminators & Eastside Insulation

  • Melanie Crane

    Melanie CraneMelanie Crane

    Customer Service Representative at Subaru Of America - Glanzmann SubaruCustomer Service Representative at Subaru Of America - Glanzmann Subaru

  • Kyle Barrett

    Kyle BarrettKyle Barrett

    Case Worker, Foster Care at Puyallup Tribe of IndiansCase Worker, Foster Care at Puyallup Tribe of Indians

  • Dominc Lewis

    Dominc LewisDominc Lewis

    Porter at Tacoma Dodge Chrysler Jeep RamPorter at Tacoma Dodge Chrysler Jeep Ram

CREATE PROFILE
Alexandra MachucaSales Executive