Alexandra Machuca

• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Process 45+ daily provider inquiries regarding claims, benefits, and prior authorizations
• Verify member benefits and provide accurate benefit quotes
• Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
• Navigate multiple systems to deliver real-time solutions for providers
• Document calls with 100% accuracy following company protocols
• Consistently achieve 95% quality assurance scores
• Meet or exceed monthly performance metrics
• Selected for special projects and process improvement initiatives

LEADERSHIP & ENGAGEMENT Cambia's BlueSquad Committee Member [11/2023] - Present Employee Engagement & Culture Initiative

• Active member of employee-led committee focused on enhancing workplace culture and team connectivity in remote environment
• Collaborate with cross-functional team to develop and implement virtual engagement activities
• Participate in quarterly strategic planning sessions to create innovative team-building initiatives
• Contribute to improving employee morale and department cohesion through creative virtual events
• Help design and execute department-wide activities that strengthen team relationships
• Support work-life balance initiatives through organized social activities

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Followed up with existing customers to provide additional support and address concerns.
• Created detailed sales presentations to communicate product features and market data.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Effective salesmanship and great negotiation skills.
• Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
• Increased overall revenue 50% from online sales through effective salesmanship and great negotiation skills

• Management and conversion Consistently achieve sales quotas
• Recommend, select, locate and obtain merchandise based on customer need
• Prepare sales contracts and maintain customer files Upsell insurance, financing and service contracts
• Accomplishments Promoted to Internet Sales Manager after 2 months
• Consistently exceeded retail sales and revenue targets; collectively delivered over $100k in sales Maintained #1 ranked sales associate in store
• High Customer Satisfaction Survey performance Established highest customer retention rate
• Responded to internet inquiries and phone calls in timely matter.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Built relationships with customers and community to establish long-term business growth.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

• Resolve customer complaint regarding sales and service Lead
• Organized and Managed all John Hine Subaru dealership events
• Reached out to potential customers via telephone, email and in-person inquiries.
• Managed over 100-150 customer calls per day increased sales by 35%
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Kept meticulous client notes and updated account information in company databases.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets

• Accomplishments Promoted to Guest Service Supervisor after 1 year
• Managed and Developed team of 15 cashiers
• Successfully executed all management authorizations
• Consistently exceeded Red Card sales quotas
• Considered to be valued and trusted Leader
• Supervise, mentor, coach and train team to Provide exemplary customer service
• Manage team schedules and store placement Process receipts, returns and opening cash counts Record and reconcile all transactions Maintain merchandising and pricing standards Oversee all POS functions and staffing Spearheaded, planned and executed all team events
• Maintained professional, organized and safe environment for employees and patrons.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Applied customer feedback to develop process improvements and support long-term business needs.