Alexandra Malone
Clive,IA
Summary
Experienced Business Operations Manager with a strong background in enhancing operational effectiveness and fostering positive team cultures. Adept at developing and maturing processes, promoting healthy work environments, and implementing personal and professional development strategies. Seeking a challenging role to leverage my expertise in leading and supporting organizations through various maturity cycles, driving change management, and achieving operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
EXPERIENCE Business Operations Manager
Torqata Data And Analytics
01.2022 - 10.2023
- Led the development and growth of leadership across a Comprehensive Organization.
- Conceptualized and executed successful events, including pilot programs, community protocols, and vendor management.
- Collaborated with enterprise partners to streamline approval processes, track budgets, and manage contractors and supplier agencies.
- Established and implemented a diversity strategy, shaping the organizational voice, tone, and goals.
- Managed operational maturity, development, and maintenance of core cross-functional company processes, frameworks, documentation, and taxonomy.
- Strategically developed personal, functional, and company culture and expression to enhance the team member experience.
- Oversaw recognition, rewards, retention, communication, development, onboarding, and off-boarding strategies.
- Shepherded the onboarding and off-boarding processes of employees and contractors in partnership with ATD HR and functional teams, ensuring a delightful experience while maintaining necessary controls.
- Created processes and maintained controls around centralized financial functions, including the creation of purchase orders, coordination of contracts, and review and approval of expense reports.
Realtor
RealtyOne Group Impact
08.2020 - 02.2022
- Successfully facilitated the sale and purchase of residential properties for clients.
- Conducted thorough market research and analysis to determine property values and pricing strategies.
- Created and executed effective marketing plans for listed properties, including online and offline promotion.
- Conducted property showings and open houses, ensuring a positive experience for potential buyers.
- Collaborated with clients to understand their real estate needs and preferences.
- Negotiated contracts and terms on behalf of clients, securing favorable outcomes.
- Managed all aspects of real estate transactions, including paperwork, inspections, and closing processes.
- Stayed up-to-date with industry trends and changes in local housing markets.
Property Manager
BH Management, Autumn Ridge Apartments
10.2017 - 08.2020
- Efficiently managed a diverse portfolio of residential and commercial properties, ensuring smooth day-to-day operations.
- Oversaw lease administration, including lease negotiations, renewals, and tenant screenings.
- Maintained positive tenant relations by addressing inquiries, concerns, and maintenance requests promptly and professionally.
- Conducted regular property inspections to identify maintenance needs and ensure compliance with property standards and regulations.
- Developed and managed property budgets, controlled expenses, and maximized profitability.
- Negotiated vendor contracts and supervised property improvement projects to enhance property value.
- Ensured legal compliance by staying updated with property laws and regulations.
- Prepared and maintained accurate property records, reports, and documentation.
Human Resources Specialist
GuideOne Insurance
01.2014 - 09.2017
- Led the recruitment and talent acquisition process, including job posting, screening, interviewing, and onboarding.
- Administered employee benefits programs, providing guidance and support to employees on benefits-related inquiries.
- Conducted investigations and resolved employee relations issues, ensuring a positive workplace environment.
- Managed HR compliance by staying updated with labor laws and regulations and implementing necessary changes.
- Assisted in HR policy development and communicated policies and procedures to employees.
- Conducted compensation analysis to ensure market competitiveness and assisted in salary negotiation.
- Managed HRIS systems, including data entry, reporting, and ensuring data accuracy.
- Developed and conducted employee training and development programs.
- Assisted in performance management processes, including goal setting, performance reviews, and feedback.
- Provided HR support to employees and management, addressing inquiries and concerns promptly and professionally.
Customer Support Associate
Aerotek Recruiting And Staffing
09.2011 - 12.2013
Education
BBA - Marketing And Management
University of Iowa
Iowa City, IA2011
Skills
- Policy and Procedure Implementation
- Project Management
- Process Improvement Initiatives
- Business Planning and Strategy
- Financial Management
- Excellent Communication
- Self-Motivated
- Flexible and Adaptable
- Teamwork and Collaboration
- Culture Advisor
Certification
- Lean Six Sigma Certification Villanova University 2023
- CI-SHRM HR Law Series
- Toastmaster
Websites
Timeline
EXPERIENCE Business Operations Manager
Torqata Data And Analytics
01.2022 - 10.2023
Realtor
RealtyOne Group Impact
08.2020 - 02.2022
Property Manager
BH Management, Autumn Ridge Apartments
10.2017 - 08.2020
Human Resources Specialist
GuideOne Insurance
01.2014 - 09.2017
Customer Support Associate
Aerotek Recruiting And Staffing
09.2011 - 12.2013
BBA - Marketing And Management
University of Iowa