Alexandra Malone
Clive,IA
Summary
Experienced Business Operations Manager with a strong background in enhancing operational effectiveness and fostering positive team cultures. Adept at developing and maturing processes, promoting healthy work environments, and implementing personal and professional development strategies. Seeking a challenging role to leverage my expertise in leading and supporting organizations through various maturity cycles, driving change management, and achieving operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
EXPERIENCE Business Operations Manager
Torqata Data And Analytics
Remote
01.2022 - 10.2023
- Led the development and growth of leadership across a Comprehensive Organization.
- Conceptualized and executed successful events, including pilot programs, community protocols, and vendor management.
- Collaborated with enterprise partners to streamline approval processes, track budgets, and manage contractors and supplier agencies.
- Established and implemented a diversity strategy, shaping the organizational voice, tone, and goals.
- Managed operational maturity, development, and maintenance of core cross-functional company processes, frameworks, documentation, and taxonomy.
- Strategically developed personal, functional, and company culture and expression to enhance the team member experience.
- Oversaw recognition, rewards, retention, communication, development, onboarding, and off-boarding strategies.
- Shepherded the onboarding and off-boarding processes of employees and contractors in partnership with ATD HR and functional teams, ensuring a delightful experience while maintaining necessary controls.
- Created processes and maintained controls around centralized financial functions, including the creation of purchase orders, coordination of contracts, and review and approval of expense reports.
Realtor
RealtyOne Group Impact
Des Moines, IA
08.2020 - 02.2022
- Successfully facilitated the sale and purchase of residential properties for clients.
- Conducted thorough market research and analysis to determine property values and pricing strategies.
- Created and executed effective marketing plans for listed properties, including online and offline promotion.
- Conducted property showings and open houses, ensuring a positive experience for potential buyers.
- Collaborated with clients to understand their real estate needs and preferences.
- Negotiated contracts and terms on behalf of clients, securing favorable outcomes.
- Managed all aspects of real estate transactions, including paperwork, inspections, and closing processes.
- Stayed up-to-date with industry trends and changes in local housing markets.
Property Manager
BH Management, Autumn Ridge Apartments
Des Moines, IA
10.2017 - 08.2020
- Efficiently managed a diverse portfolio of residential and commercial properties, ensuring smooth day-to-day operations.
- Oversaw lease administration, including lease negotiations, renewals, and tenant screenings.
- Maintained positive tenant relations by addressing inquiries, concerns, and maintenance requests promptly and professionally.
- Conducted regular property inspections to identify maintenance needs and ensure compliance with property standards and regulations.
- Developed and managed property budgets, controlled expenses, and maximized profitability.
- Negotiated vendor contracts and supervised property improvement projects to enhance property value.
- Ensured legal compliance by staying updated with property laws and regulations.
- Prepared and maintained accurate property records, reports, and documentation.
Human Resources Specialist
GuideOne Insurance
Des Moines, IA
01.2014 - 09.2017
- Led the recruitment and talent acquisition process, including job posting, screening, interviewing, and onboarding.
- Administered employee benefits programs, providing guidance and support to employees on benefits-related inquiries.
- Conducted investigations and resolved employee relations issues, ensuring a positive workplace environment.
- Managed HR compliance by staying updated with labor laws and regulations and implementing necessary changes.
- Assisted in HR policy development and communicated policies and procedures to employees.
- Conducted compensation analysis to ensure market competitiveness and assisted in salary negotiation.
- Managed HRIS systems, including data entry, reporting, and ensuring data accuracy.
- Developed and conducted employee training and development programs.
- Assisted in performance management processes, including goal setting, performance reviews, and feedback.
- Provided HR support to employees and management, addressing inquiries and concerns promptly and professionally.
Customer Support Associate
Aerotek Recruiting And Staffing
Des Moines, IA
09.2011 - 12.2013
Education
BBA - Marketing And Management
University of Iowa
Iowa City, IA2011
Skills
- Policy and Procedure Implementation
- Project Management
- Process Improvement Initiatives
- Business Planning and Strategy
- Financial Management
- Excellent Communication
- Self-Motivated
- Flexible and Adaptable
- Teamwork and Collaboration
- Culture Advisor
Certification
- Lean Six Sigma Certification Villanova University 2023
- CI-SHRM HR Law Series
- Toastmaster
Websites
Timeline
EXPERIENCE Business Operations Manager
Torqata Data And Analytics
01.2022 - 10.2023
Realtor
RealtyOne Group Impact
08.2020 - 02.2022
Property Manager
BH Management, Autumn Ridge Apartments
10.2017 - 08.2020
Human Resources Specialist
GuideOne Insurance
01.2014 - 09.2017
Customer Support Associate
Aerotek Recruiting And Staffing
09.2011 - 12.2013
BBA - Marketing And Management
University of Iowa