Alexandra Manson
Ashland,OH
Summary
Dynamic and results-oriented professional with a proven track record at Charles River Laboratories, adept in data collection and demonstrating exceptional verbal and written communication skills. Excelled in leveraging laboratory techniques and fostering team cohesion to drive performance improvement. Skilled in computer proficiency and administrative support, consistently achieving project goals and enhancing operational efficiency.
Overview
10
10
years of professional experience
Work History
Research Technician II
Charles River Laboratories
Ashland, Ohio
09.2021 - Current
- Responsible for handling and restraining animals, clinical observations, sample collection, monitoring food consumption, animal husbandry, and performing accurate data collection and reporting.
- Participated in regular training sessions to stay updated on technological and methodological advances.
- Administer test substances by various basic and intermediate methods.
- Collected data and performed laboratory experiments using standards and protocols, with minimal supervision, in the performance of the studies.
- Conducted fieldwork to collect samples and data in support of research objectives.
BDC/Service Appointment Coordinator
McDaniel GM Superstore
Marion, Ohio
02.2020 - 08.2021
- Data entry, call routing, recordkeeping.
- Communication: Handled daily calls using a multi-line system to route callers.
- Processed payments for appointment services.
- Served customers' needs by answering questions about schedules and appointment availability, as well as directing calls and taking messages.
- Scan paperwork into specific systems on the computer.
- Monitor customer feedback to identify areas for improvement in the scheduling process.
- Work closely with other departments within the organization to ensure efficient coordination of resources needed for successful completion of service appointments.
- Maintain accurate records of customer appointments including contact information and appointment times.
- Perform administrative tasks such as filing paperwork, creating spreadsheets, as needed.
District Assistant
Rural King
Marion, Ohio
04.2015 - 02.2020
- Attend district meetings, and assist the District Manager in running the meetings.
- Gather information from all stores within the district at the District Manager's request.
- Travel to stores to help office managers with training, paperwork, etc.
- I filled in for any office managers within the district if they were absent and unable to perform their job duties.
- Coordinated special projects assigned by the District Manager.
- Organized and coordinated meetings for the district staff.
- Monitored and directed the work of less experienced or new office managers.
Office Manager
Rural King
Marion, Ohio
- Kept accurate time sheets for all associates in the store for payroll purposes.
- Maintained organized associate files, making sure that all files were scanned into the computer.
- Made daily deposits for the store, and reported any issues with cash efficiency.
- Made sure all associates were up to date on any training or videos that the company required.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Assisted in recruiting, onboarding and training new employees.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Interpreted and communicated work procedures and company policies to staff.
- Responded to customer inquiries via phone or email in a professional manner.
- Processed payroll accurately ensuring all employees were paid on time.
Assistant Manager
Rural King
Marion, Ohio
- Assisted with the opening and closing operations of the store.
- Assisted customers.
- Directed the associates in their tasks for the day.
- Coordinated employee schedules to provide adequate staff coverage.
- Monitored performance, associated, and implemented salary increases or corrective actions according to performance evaluations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Cardington Lincoln High School
Cardington, Ohio06.2007
Business Management
University of Akron Wayne College
Orrville, OHBusiness Management
Marion Technical College
Marion, OHSkills
- Verbal and written communication
- Recordkeeping and documentation
- Data collection
- Computer Proficiency
- PPE use
- Relationship building
- Friendly, positive attitude
- Inventory restock and supply
- Laboratory techniques
- Staff hiring
- Employee training
- Human resources
- Document management
- Training and coaching
- Performance improvement
- Administrative support
- Organizational skills
References
References available upon request.
Timeline
Research Technician II
Charles River Laboratories
09.2021 - Current
BDC/Service Appointment Coordinator
McDaniel GM Superstore
02.2020 - 08.2021
District Assistant
Rural King
04.2015 - 02.2020
Office Manager
Rural King
Assistant Manager
Rural King
High School Diploma -
Cardington Lincoln High School
Business Management
University of Akron Wayne College
Business Management
Marion Technical College