Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Mansueto

Rome,USA

Summary

Good-natured professional possessing in-depth knowledge of social services system, client evaluations, and available community services. Organized and efficient individual skillful in implementing behavior management techniques and coping skills and performing crisis intervention and mediation services. Proficient. Dedicated and compassionate Para Educator with over 5 years of experience assisting students with special needs. Skilled at implementing individualized learning plans, providing academic support, and fostering a positive and inclusive classroom environment. Strong communication and interpersonal skills allow for effective collaboration with teachers, parents, and other professionals. Highly organized and detail-oriented, with a proven track record of effectively managing behavior and promoting a safe and supportive learning environment. A passionate advocate for students' rights and educational equality.

Overview

13
13
years of professional experience

Work History

Social Work Assistant 2

CNYPC
Marcy, NY
06.2024 - Current
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Applied effective time management techniques to meet tight deadlines.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Transitioned residents and supporting family members to facility protocols and operational standards, answering questions and resolving problems during onboarding processes.
  • Coordinated referrals to community services to help clients obtain needed support.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.

Para Educator

OU Boces
12.2023 - 06.2024
  • Assisted lead teacher in implementing education plans for students with learning disabilities, fostering a supportive and inclusive classroom environment

Manager

Quickway Twincone
03.2011 - 06.2024
  • Developed and implemented a comprehensive training program, resulting in improved efficiency and productivity of staff members.

Patient Transport

Garnet Health Medical Center
01.2020 - 10.2022
  • Safely and efficiently transported patients to and from different departments within the healthcare facility, ensuring their comfort and well-being throughout the process.

Customer Service Specialist

Dick's Sporting Goods
10.2014 - 10.2018
  • Managed customer inquiries and requests through telephone, email, and online chat, achieving a 95% customer satisfaction rating.

Education

Masters in Holistic Nutrition -

American College of Healthcare Sciences
Ohio
06.2023

Bachelor's in Forensic Psychology -

John Jay College of Criminal Justice
Brooklyn, NY
06.2021

Skills

  • Dedicated and compassionate Para Educator
  • Skilled at implementing individualized learning plans
  • Providing academic support
  • Fostering a positive and inclusive classroom environment
  • Strong communication and interpersonal skills
  • Highly organized and detail-oriented
  • Managing behavior and promoting a safe and supportive learning environment
  • A passionate advocate for students' rights and educational equality
  • Assisting lead teacher in implementing education plans for students with learning disabilities
  • Providing one-on-one support to students in various subjects
  • Collaborating with the special education team to modify curriculum materials and adapt teaching methods
  • Assisting students with daily living tasks
  • Attending and actively participating in team meetings
  • Safely and efficiently transporting patients to and from different departments within the healthcare facility
  • Utilizing proper techniques to assist patients with mobility devices and transfers
  • Demonstrating excellent communication skills while interacting with patients, their families, and healthcare professionals
  • Maintaining accurate records of patient transport
  • Acting as a liaison between patients, nursing staff, and other healthcare professionals
  • Managing customer inquiries and requests through telephone, email, and online chat
  • Resolving complex customer issues by collaborating with cross-functional teams
  • Developing and maintaining an extensive knowledge of company products and services
  • Contributing to the improvement of internal customer service processes
  • Handling escalated customer complaints effectively
  • Detail-oriented
  • Great listener
  • Active listening
  • Open-mindedness
  • Customer service
  • Documenting
  • Patience
  • Responsibility
  • Conflict management
  • Positivity
  • Developing and implementing a comprehensive training program
  • Overseeing all aspects of inventory management
  • Managing in-person and telephone complaints and requests from more than 100 customers daily
  • Supporting regular and monthly inventory process and reconciling stock levels
  • Providing quality customer service in a high-volume environment
  • Processing transactions and assisting with service
  • Mental Health Assessment
  • Maintaining Client Records
  • Client Advocacy
  • Active Listening
  • Attention to Detail
  • Relationship Building
  • Client and Family Interviews
  • Customer Service
  • Implementing Client Care Plans
  • Case coordination
  • Client Assistance Referrals
  • Behavioral Management Planning
  • Community Mental Health Programs
  • Patient relationship management
  • Life Skills Development
  • Excellent Communication
  • Team building
  • Coping Techniques
  • Report Preparation
  • Time Management

Timeline

Social Work Assistant 2

CNYPC
06.2024 - Current

Para Educator

OU Boces
12.2023 - 06.2024

Patient Transport

Garnet Health Medical Center
01.2020 - 10.2022

Customer Service Specialist

Dick's Sporting Goods
10.2014 - 10.2018

Manager

Quickway Twincone
03.2011 - 06.2024

Masters in Holistic Nutrition -

American College of Healthcare Sciences

Bachelor's in Forensic Psychology -

John Jay College of Criminal Justice
Alexandra Mansueto