Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Alexandra Marrero

Alexandra Marrero

Fort Lauderdale

Summary

Friendly and results driven bilingual professional with a strong background in customer service, sales support, and administrative assistance.Recognized for exceptional communication skills, problem solving abilities, and a talent for building relationships with clients and colleagues. Experienced with CRM systems and cross department coordination. Fluent in English and Spanish.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service / Administrative Assistant

Arnet Pharmaceutical
Sunrise
07.2025 - Current
  • Provide customer service support to the International Sales Department: processing orders, preparing documentation (COAs, labels), and coordinating shipping timelines.
  • Communicate directly with clients and internal teams in both English and Spanish to ensure timely and accurate information flow.
  • Assist with record-keeping, label approvals, and raw-material queries to meet strict compliance standards.

BDC Representative

Rick Case KIA
Sunrise
07.2023 - 07.2025
  • Responded to 50+ customer inquiries daily, delivering a top tier client experience.
  • Scheduled test drives and coordinated closely with sales managers to support the end to end car buying process.
  • Maintained and updated the CRM database, improving team efficiency.

Administrative Assistant

Aqua Docs
03.2021 - 12.2021
  • Managed scheduling and records for 10+ field technicians.
  • Assisted in billing and collections, reducing late payments by 20%.
  • Improved office workflow by implementing a digital filing system.

Production Assistant

Venevisión
03.2018 - 01.2019
  • Supported production teams by coordinating schedules and resources under tight deadlines.
  • Assisted in on-set logistics for programs viewed by thousands.
  • Strengthened communication between producers and external partners.

Education

Bachelor degree - Social Communication

Andrés Bello Catholic University
Venezuela
01.2022

Roberto Mata School of Photography -

01.2020

Skills

  • Customer service and client relations
  • Bilingual communication: English and Spanish
  • Documentation preparation
  • CRM systems management
  • Data entry and lead tracking
  • Follow up and scheduling
  • Appointment coordination
  • Problem solving and conflict resolution
  • Team collaboration
  • Effective communication
  • Customer engagement strategies
  • Attention to detail
  • Billing and invoicing management
  • Meeting coordination
  • Multitasking ability

Certification

  • Data Analytics Certificate – Break Into Tech (2024)

• Tableau Creator Certification (2024)

Accomplishments

  • Recognized as BDC Associate of the Year (2024) for outstanding performance and customer engagement.

Timeline

Customer Service / Administrative Assistant

Arnet Pharmaceutical
07.2025 - Current

BDC Representative

Rick Case KIA
07.2023 - 07.2025

Administrative Assistant

Aqua Docs
03.2021 - 12.2021

Production Assistant

Venevisión
03.2018 - 01.2019

Bachelor degree - Social Communication

Andrés Bello Catholic University

Roberto Mata School of Photography -

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