Summary
Work History
Education
Skills
References
Languages
Timeline
Generic

Alexandra Marrero Bernard

Kissimmee,FL

Summary

Dedicated Banker well-versed in setting up new customer accounts, following security protocols and assisting with audits. Well-organized with strong relationship-building, time management and documentation skills. Ready to bring my years experience in related roles to a dynamic position at Truist Bank.

Work History

Relationship Banker

Truist Bank
Orlando, FL
  • Focus on having deeper CARE conversations with my clients
  • Build stronger relationships with existing clients
  • Developed a better knowledge base of our IRM partnerships and all the ways they can help deepen client relationships.

Universal Banker

Truist Bank
Gatlinburg, TN
  • Ensures a consistent client service experience through primarily handling clients' transactional needs
  • Supports team sales process by making client calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.

Front Desk Receptionist

Mountain Hope
Sevierville, TN
  • Greet and welcome guests as soon as they arrive at the office
  • Answer, screen, and forward incoming phone calls
  • Provide basic and accurate information in-person and via phone/email
  • Performing patient registration
  • Ensure reception area is tidy and presentable
  • Perform other clerical receptionist duties.

Adjuster

Popular Bank of Puerto Rico
San Juan, PR
  • Manage collection to clients with late payments of loans and consumer products, through phone calls
  • Provide guidance on payment alternatives or debt restructuring and obtain a payment promise
  • Follow up on payment promises and document management
  • Support external adjusters in customer information when necessary.

Waitress

Chili’s by IRSI
Dorado, PR
  • Serve the client from his arrival until he withdraws
  • Provide everything within my reach so that the guests have a pleasant evening.

Education

Bachelor of Science in Nursing -

Universidad Central
12.2019

Skills

  • Bilingual (Spanish / English)
  • Teamwork
  • Problem solving
  • Communication
  • Relationship Building and Management
  • Financial Advising
  • Teller Support
  • Sales Expertise
  • Work Prioritization
  • Coaching and Mentoring
  • Shift Scheduling
  • Branch Operations Management

References

Available upon requested

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Relationship Banker

Truist Bank

Universal Banker

Truist Bank

Front Desk Receptionist

Mountain Hope

Adjuster

Popular Bank of Puerto Rico

Waitress

Chili’s by IRSI

Bachelor of Science in Nursing -

Universidad Central

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Alexandra Marrero Bernard