Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Martinez

San Antonio

Summary

Dynamic Benefits Advocate at United Healthcare with a proven track record in enhancing employee benefit programs and resolving complex issues. Skilled in relationship building and problem solving, I leverage my expertise in Workday and attention to detail to drive employee satisfaction and optimize benefits administration. I do not currently uphold a Property and Casualty License or Life and Health License.

Overview

7
7
years of professional experience

Work History

Benefits Advocate

United Healthcare
07.2024 - Current
  • Evaluated existing benefit programs for effectiveness, making recommendations for enhancements as needed.
  • Provided ongoing support to employees experiencing life changes that impacted their benefit eligibility or coverage needs.
  • Served as an advocate for employees in addressing concerns related to their benefit plans, providing guidance on available resources and options.
  • Collaborated with HR teams to ensure seamless integration of benefit offerings into overall compensation packages.

Customer Service Representative

The Home Depot Inc
09.2023 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

People Service Associate

Accenture
01.2022 - 02.2023
  • Assisted employees daily resolving their questions regarding: Onboarding, Benefits, Equity, Payroll, HR, and Remote Work.
  • Verified employee’s timekeeping information in Workday for accurate, efficient, and correct payroll processing.
  • Worked with sensitive/secure data on a regular basis with internal approval. Provided employees with Offer Letters, Paystubs, and other PII documents

Recruiter Coordinator

BCforward
08.2020 - 01.2022
  • Utilized client’s applicant tracking system, relationship management tools and other queue management to conduct outbound calls, send emails, and text messages to applicants in the pre onboarding process to prepare for their first day of training.
  • Conducted follow up calls as needed to assist with any follow up questions.
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.

Healthcare Provider

Consumer Directed Services Cds In Texas
08.2018 - 08.2020
  • Closely assisted patient with daily needs: grooming, dressing, hygiene, and exercise.
  • Provided companionship to patient, as well as helping overcome and adapt to mobility restrictions. Completed household management task for client within private home setting.
  • Supported with basic food preparation: preparing meals, shopping, housekeeping, and other errands.
  • Overseeing medication and prescription usage, appointment reminders and administrating medicine

Education

High School Diploma -

Tom C Clark Highschool
06-2018

Skills

  • Problem solving
  • Time management
  • Adaptation to change
  • Healthcare benefits
  • Written and oral communication
  • Relationship building
  • Documentation and reporting
  • Great eye for detail
  • Microsoft Excel
  • Microsoft powerapps
  • Workday user interface

Timeline

Benefits Advocate

United Healthcare
07.2024 - Current

Customer Service Representative

The Home Depot Inc
09.2023 - 07.2024

People Service Associate

Accenture
01.2022 - 02.2023

Recruiter Coordinator

BCforward
08.2020 - 01.2022

Healthcare Provider

Consumer Directed Services Cds In Texas
08.2018 - 08.2020

High School Diploma -

Tom C Clark Highschool

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Alexandra Martinez