Alexandra Masi
Macomb,MI
Summary
Personable Office Administrator with three years of experience prioritizing multiple tasks while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Strong leader and problem-solver dedicated to streamlining operations to positively impact company success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Office Administrator
Select Advising
05.2021 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Store Manager
Viscount Pools
06.2019 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science - Criminal Justice
Grand Valley State University
Allendale, MI05.2025
Skills
- Word Processing
- Spreadsheet Development
- Office Administration
- Customer Engagement
- Mail Handling
- Document Scanning
- Telephone Reception
- File Maintenance
- Time Management
Timeline
Office Administrator
Select Advising
05.2021 - Current
Assistant Store Manager
Viscount Pools
06.2019 - Current
Bachelor of Science - Criminal Justice
Grand Valley State University