Alexandra MAZZA
Manager
Wassaic,New York
Summary
Dynamic professional with a proven track record of excelling in general management. Skilled in crafting engaging content and enhancing client relations, I effectively boosted customer engagement through strategic email campaigns and staff development initiatives, ensuring operational efficiency and a positive team environment. I am a hardworking and motivated professional with several years of experience, and a record of success in my current industry. Solid history balancing team performance, customer service targets and business objectives. Detail-oriented professional with excellent written, verbal communication, and organizational skills.
Overview
11
11
years of professional experience
Work History
Social Media Assistant & Prep Worker
High 5 Pies
Washington
05.2021 - Current
- Assisted in the website revamp, updated products and pricing, refreshed the layout, and made it more consumer-friendly.
- Created engaging content, including text, images, videos, and stories, on the Instagram business channel.
- Assisted in product preparation for all baked goods.
- Organized kitchen items, a recipe book, and manuals to ensure a safe and efficient work environment.
- Provided excellent customer service at all times in accordance with company standards.
Manager
Four Brothers Drive-In Theater & Grand Shack Resta
Amenia
04.2018 - Current
- Communicated directly with clients in the handling of marketing, advertising, and event planning.
- Sent out weekly marketing email and text campaigns to promote events and drive business sales.
- Handled yearly marketing and advertising clients in renewing their contracts.
- Built weekly staff schedules, working around vacation requests and staff's personal skill sets in order to ensure an efficient team for each day and night.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthen merchandising and promotional strategies to drive customer engagement, and boost sales.
- Set and enforced policies focused on increasing team productivity and operational efficiency.
- Managed a large group of staff, and delegated tasks to meet goals for day-to-day operations, as well as larger projects.
- Handle communication with all admin contacts, including distributors, vendors, and brokers.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
Cashier / Coffee Barista
Kent Coffee & Chocolate Company
Kent
06.2015 - 09.2017
- Made and served products according to company recipes and standards.
- Communicated directly with customers, and provided excellent customer service.
- Followed directions from management in assisting with product creation projects.
Food Preparation Worker
Farm Country Soup
Kent
03.2014 - 09.2014
- Labeled containers with identifying information like date prepared and expiration dates.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Packaged and labeled prepared foods for storage or sale.
Education
Bachelor of Science - Justice & Law Administration, Legal Studies
Western Connecticut State University
Danbury12-2021
Skills
- Event planning
- Effective communication
- Time management
- Client relations
- Staff development and onboarding
- Inventory management
- Documentation and reporting
- Staff management
- Schedule preparation
- Business administration
- Social media management
- Content creation
- Digital marketing
- Attention to detail
- Organizational skills
- Blurb writing
- Writing and editing acumen
- Reading and writing support
- Email campaign execution
References
References available upon request.
Timeline
Social Media Assistant & Prep Worker
High 5 Pies
05.2021 - Current
Manager
Four Brothers Drive-In Theater & Grand Shack Resta
04.2018 - Current
Cashier / Coffee Barista
Kent Coffee & Chocolate Company
06.2015 - 09.2017
Food Preparation Worker
Farm Country Soup
03.2014 - 09.2014
Bachelor of Science - Justice & Law Administration, Legal Studies
Western Connecticut State University
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