Alexandra McAfee
Summary
Accomplished and energetic restaurant manager with a great history of achievement. I excel in guest satisfaction, as well as retention. Areas of expertise include time management, organization, communication, development, and mentoring a team to success. Also adept at working effectively unsupervised and quickly mastering new skills. Excited to leverage my knowledge to expand the success of any establishment I am apart of.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Outback Steakhouse
Tampa, FL
06.2021 - Current
- Monitored staff performance with weekly feedback
- Minimized staff turnover through appropriate selective hiring, orientation and training. (lowest turnover in the market)
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training. Constantly developing others.
- Exercised good judgment and decision-making.
- Using appropriate de-escalation tactics in intense situations to resolve any issues that arise.
- Leveraged leadership skills to identify deficiencies and areas of opportunity within the business.
- Improve current or implement new policies and procedures.
- Enforced standards in every aspect of the business and hold staff accountable every shift.
- Handle cash flow daily for a annual $7million store.
- Strategic Scheduling to meet all labor goals and make necessary adjustments based on volume trends.
- Invoices for all products that come in through the doors.
- Oversight of P&L workbook to identify areas of opportunity. Constantly looking to improve metrics.
Key/Training Coordinator
Outback Steakhouse
Tampa, FL
08.2019 - 06.2021
- Organized all materials for new hires.
- Prepared handbook and course documentation for participants.
- Explained goals and expectations required of trainees.
- Scheduled training sessions for all new hires. Coordinated new hires orientation schedules and communicated personalized training calendars.
- Evaluated effectiveness of training programs and recommended improvements to upper management.
- Supervise and coordinate activities of dining room staff to ensure that customers receive prompt and courteous service.
- Resolve Customer complaints.
Education
Some College (No Degree) - Elementary Education
University of South Florida
TampaSkills
- Teamwork and Collaboration
- Employee Coaching and Motivation
- Training and Development
- Onboarding and Orientation
- Scheduling and Coordinating
- Customer Experience and Retention
- Hospitality
- Hiring, Retention, and Training
- Time Management
- Culinary Management and Food Safety
- Marketing Strategy
- Budgeting, Variable Costs Control, and Food Waste
- Ongoing Development for FOH and BOH
- Inventory Management
Accomplishments
- Training Coordinator for Homestead, FL - New Store Opening
- Certified Trainer for up in coming new managers in the market
- Helped Facilitate 3 Market Certified Training Meetings
- Food Waste under company average
- Turnover lowest In the market
- Labor management best in market
Certification
- ServSafe Certified- Food Safety
Timeline
Manager
Outback Steakhouse
06.2021 - Current
Key/Training Coordinator
Outback Steakhouse
08.2019 - 06.2021
Some College (No Degree) - Elementary Education
University of South Florida