Alexandra McCone
Bismarck,ND
Summary
Compassionate Nursing Assistant accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care. Promotes superior time-management skills, compassionate bedside manner and astute observational ability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Sanford Medical Center
Bismarck, North Dakota
09.2024 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided emotional support to family members regarding end-of-life decisions.
- Answered patient call signals and signal lights to determine patients' needs.
- Observed patients for any changes in their physical or mental condition.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Helped residents walk with or without self-help devices.
- Conducted patient education on health maintenance and disease prevention.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Certified Nursing Assistant
Augusta Place - Good Samaritan Society
Bismarck, North Dakota
11.2023 - 09.2024
- Assisted residents with daily living activities, including bathing, dressing, and grooming
- Answered resident call signals and signal lights to determine residents needs.
- Distributed drinking water and nourishment to residents.
- Observed residents for any changes in their physical or mental condition.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Helped residents walk with or without self-help devices.
- Provided basic resident care by taking vital signs, measuring height and weight, and recording intake and output.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Provided emotional support to residents and families during difficult times.
Certified Nursing Assistant
Sunset Drive - a Prospera Community
Mandan, ND
11.2017 - 11.2023
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding, and ambulation.
- Assisted residents with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on resident vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to the charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport residents.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on resident status.
- Distributed drinking water and nourishment to residents.
- Looked for physical, emotional and symptomatic changes in resident condition and obtained necessary care for medical concerns.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with residents, caregivers and healthcare teams to achieve individual care plan targets.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Sales Associate
Target
Bismarck, ND
03.2017 - 10.2017
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Printed labels and tags for for-sale merchandise.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Maximized sales and visual impact through optimal arrangement of tables, fixtures and mannequins.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs and addressed concerns.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
Sales Advisor
H&M Hennes & Mauritz
Bismarck, ND
04.2017 - 07.2017
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Answered requests and concerns with friendly and knowledgeable service.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Adhered to company initiatives and achieved established goals.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Maximized sales and visual impact through optimal arrangement of tables, fixtures and mannequins.
- Maintained visual merchandising storage area and room to prevent damage or destruction of existing visual collateral or tools.
- Created presentation of merchandise to engage customers and help stimulate sales activity.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cashier
Gordmans
Bismarck, ND
09.2016 - 03.2017
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed refunds for worn, damaged and broken merchandise.
Sales Associate
Seeds Of Hope
Bismarck, ND
05.2015 - 09.2015
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
Hostess
Hong Kong Restaurant
Bismarck, ND
10.2014 - 01.2015
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Built positive relationships with other front-of-house and kitchen staff.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Education
GED -
Adult Leaning Center
Bismarck, ND05.2023
Skills
- Complex Problem-Solving
- Compassionate
- Adaptable
- Calm and Level-Headed Under Duress
- Patient-Focused Care
- Collecting Vital Signs
- Light Housekeeping
- Quick Problem Solver
- Responding to Emergencies
- Electronic Charting
- Medical Terminology Knowledge
- Mobility Assistance
- Assisting With Personal Grooming
- Condition Monitoring
- Monitoring Fluids
- Catheter Change and Preparation
- Feeding assistance
- Alzheimer's and dementia care
- Collecting specimens
- Patient relationship building
- End-of-life care
- Bedside manner
Certification
- Certified Nursing Assistant
Timeline
Certified Nursing Assistant
Sanford Medical Center
09.2024 - Current
Certified Nursing Assistant
Augusta Place - Good Samaritan Society
11.2023 - 09.2024
Certified Nursing Assistant
Sunset Drive - a Prospera Community
11.2017 - 11.2023
Sales Advisor
H&M Hennes & Mauritz
04.2017 - 07.2017
Sales Associate
Target
03.2017 - 10.2017
Cashier
Gordmans
09.2016 - 03.2017
Sales Associate
Seeds Of Hope
05.2015 - 09.2015
Hostess
Hong Kong Restaurant
10.2014 - 01.2015
GED -
Adult Leaning Center
- Certified Nursing Assistant
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