Toast POS
Alexandra McCormack
Jacksonville,FL
Summary
Experienced and detail-oriented Beverage Director and Catering Director with over 8 years of expertise in managing operations, coordinating with vendors, overseeing inventory, and training staff members. Proven ability to manage diverse teams, optimize operational processes, and deliver excellent customer service. Proficient in Microsoft Excel, Word, POS systems, and scheduling, with a focus on enhancing efficiency and maintaining high standards of quality. A skilled leader with a passion for creating memorable experiences through exceptional event coordination and beverage management.
Overview
9
9
years of professional experience
Work History
Beverage Director / Catering Director
Mojo Q Holdings
01.2016 - Current
- Managed 8 restaurants in a fast-paced environment, ensuring exceptional service delivery and operational efficiency
- Direct and oversee beverage operations, ensuring the highest standards of quality and customer satisfaction
- Manage inventory and ordering for beverages, maintaining accurate records and optimizing stock levels to minimize waste and reduce costs
- Coordinate with vendors for timely delivery of products, negotiating pricing and establishing strong working relationships to ensure favorable terms
- Organize and execute large-scale catering events, including menu planning, logistics, and customer communication
- Supervise and train staff members on proper service techniques, company standards, and health regulations
- Develop schedules for staff, ensuring adequate coverage for all shifts and events
- Ensure compliance with all health, safety, and alcohol regulations while providing exceptional guest experiences
Training Coordinator & Manager
Mojo Q Holdings
01.2016 - Current
- Coordinated and delivered training programs for new hires and existing staff, focusing on customer service, beverage knowledge, and operational efficiency
- Managed day-to-day operations of the team, ensuring smooth execution of all catering and beverage-related events
- Provided on-the-job coaching to staff, fostering a positive work environment and improving performance
- Worked with senior management to streamline processes, reduce operational costs, and improve service quality
- Monitored team performance, provided feedback, and implemented improvements where needed
- Coordinated inventory and handled ordering of supplies, maintaining proper stock levels for smooth operations
- Scheduled staff shifts to ensure optimal coverage during peak hours and special events
- Established and maintained strong relationships with vendors, ensuring timely deliveries and negotiating favorable pricing
- Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring guest satisfaction
Education
Santa Fe College
Gainesville, FL05-2014
High School -
Citrus High School
05-2010
Skills
- Staff Management & Leadership
- Inventory Management & Ordering
- Vendor Coordination & Relationship Building
- Event Planning & Catering Operations
- Training & Development
- Scheduling & Time Management
- Customer Service Excellence
- Proficient in Microsoft Excel, Word, and POS Systems
- Budget Management & Cost Control
Software
Restaurant 365
7Shifts
Fintech
Timeline
Beverage Director / Catering Director
Mojo Q Holdings
01.2016 - Current
Training Coordinator & Manager
Mojo Q Holdings
01.2016 - Current
Santa Fe College
High School -
Citrus High School
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