Summary
Overview
Work History
Education
Skills
Qualification Skills
Timeline
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Alexandra McCoy

Douglasville,GA

Summary

Reliable and punctual team member with proven skills in management. Highly organized and hardworking with good communication and multitasking abilities. Capable of prioritizing demands. Dependably carries out instructions and stays current on schedules. Able to relate to and interact well with other people across age groups. Substantial experience with record keeping and scheduling. Proficient in communicating professionally both orally and in writing.

Overview

5
5
years of professional experience

Work History

Hotel Lead

Petsmart PetsHotel
09.2022 - 08.2023
  • Improved customer satisfaction by providing exceptional care and attention to pets during their stay at hotel.
  • Streamlined check-in and check-out procedures for increased efficiency and reduced wait times for clients.
  • Handled client concerns with empathy and professionalism, resolving issues promptly to maintain high levels of satisfaction.
  • Maintained detailed records of guest stays, vaccinations, medical conditions, and special needs to ensure personalized care was provided for each animal.
  • Led team of pet care professionals, ensuring adherence to safety protocols and maintaining clean, comfortable environment for all guest
  • Coordinated daily schedules for pet enrichment activities such as playtime sessions or grooming appointments based on individual preferences and needs.
  • Performed regular facility inspections to identify potential hazards or maintenance needs before they impacted guest safety or comfort.

Store Manager

TJT Wholesale
03.2022 - 08.2022
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Managed daily operations to ensure smooth functioning of store, Maintained clean, safe environment for customers and employees.

Store Manager

Journeys Kidz
11.2018 - 08.2021
  • Managed daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Organized special events such as seasonal sales promotions to drive foot traffic into store and increase sales opportunities.
  • Mentored new hires during their onboarding process
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Assistant Manager

Lids
10.2019 - 03.2020
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Promoted teamwork within workplace by encouraging collaboration among staff members on various projects/tasks.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Sales Associate

Windsor
08.2018 - 10.2019
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of product offerings.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase.
  • Enhanced team productivity by fostering positive work environment and providing support to colleagues as needed.

Education

Some College (No Degree) -

Savannah State University
Savannah, GA

Some College (No Degree) -

West Georgia Technical College
Douglasville, GA

High School Diploma -

Douglas County High School
Douglasville, GA
05.2017

Skills

  • Facility Maintenance
  • Staff Training and Development
  • Creativity and Innovation
  • Budgeting and finance
  • Animal Behavior Knowledge
  • Sales and Marketing
  • Cleaning and sanitizing
  • Medication Administration
  • Communication abilities
  • Customer Service
  • Payroll Management
  • Competitor Monitoring

Qualification Skills

  • 4 years of management experience, as well as 7 years of customer service experience
  • Accountable, self motivated, and able to work independently with minimal supervision in a team environment.
  • Broad knowledge/experience working with scheduling and microsoft programs
  • Good with team building and training development of a full staff
  • Able to work calmly and efficiently in fast paced and high stressed environments
  • Able to work quickly and efficiently with customer complaints and resolutions
  • Advanced cash counting and cashier skills
  • Advanced knowledge in loss prevention

Timeline

Hotel Lead

Petsmart PetsHotel
09.2022 - 08.2023

Store Manager

TJT Wholesale
03.2022 - 08.2022

Assistant Manager

Lids
10.2019 - 03.2020

Store Manager

Journeys Kidz
11.2018 - 08.2021

Sales Associate

Windsor
08.2018 - 10.2019

Some College (No Degree) -

Savannah State University

Some College (No Degree) -

West Georgia Technical College

High School Diploma -

Douglas County High School

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Alexandra McCoy