Alexandra McDonald
Merritt Island,FL
Summary
Proven Manager at Azteca Two Mexican Restaurant with a track record of enhancing team performance and customer satisfaction. Expert in computer proficiency and claims processing, demonstrating exceptional multitasking and teamwork skills. Achieved cost reductions while maintaining high-quality service standards, showcasing a balance of hard and soft skills.
Competent Medical Biller with over 5 years of experience in handling wide variety of medical coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
Manager
Azteca Two Mexican Restaurant
10.2017 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Medical Biller
Electronic Medical Billing, Inc.
08.2017 - 04.2021
- Delivered timely and accurate charge submissions.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Adhered to established standards to safeguard patients' health information.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Posted payments and collections on regular basis.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Reconciled accounts receivable to general ledger.
- Generated monthly billing and posting reports for management review.
- Audited and corrected billing and posting documents for accuracy.
- Verified accuracy of accounts payable payments, resulting in 70% reduction in payment errors and check reissues.
- Verified accuracy of accounts payable payments, resulting in 75% reduction in payment errors and check reissues.
Managing Bartender
Backwoods Steakhouse
05.2013 - 09.2017
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Addressed customer complaints and inquiries to verify satisfaction.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Private Nanny
Sothern Cross Farms, Inc.
12.2005 - 12.2012
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Provided developmentally appropriate activities for children.
- Regularly traveled with family to help with vacation activities and childcare.
- Facilitated relationships with children and parents by developing caring and structured home environments.
Education
Associate of Arts - General Studies
01-2022
Medical Billing And Coding Certification - Medical Billing And Coding
05-2018
- Professional Development: Internship at Tree Frog Solutions
- Completed 200 hours of supervised training at a contracted medical Billing facility for the Department of Defense (DOD).
- Verified patients insurance and demographics
- Performed claim processing, denials, and posting of payments.
- Knowledge od ICD-10 and CPT coding for VA medical facilities.
Skills
- Computer Proficiency-Microsoft off 365 (Word, Excel, PowerPoint, Outlook)
- Knowledge of CPT and ICD-10-CM coding guidelines
- Claims Processing, Billing and Collection Procedures
- Balance reconciliation
- HIPAA Compliance Certification
- Teamwork and Collaboration
- Claims review
- Multitasking and Organization
- Account Reconciliation
Timeline
Manager - Azteca Two Mexican Restaurant
10.2017 - Current
Medical Biller - Electronic Medical Billing, Inc.
08.2017 - 04.2021
Managing Bartender - Backwoods Steakhouse
05.2013 - 09.2017
Private Nanny - Sothern Cross Farms, Inc.
12.2005 - 12.2012
Eastern Florida State College - Associate of Arts, General Studies
Eastern Florida State College - Medical Billing And Coding Certification, Medical Billing And Coding
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