Alexandra McElroy
Tipp City,OH
Summary
High-performing and highly adaptable professional with nearly 2 years of exceptional experience in a fully remote setting and a passion for compliance and human resource management. Developed extensive experience mastering transferable skills including policy implementation, teamwork/collaboration, data entry and problem solving. Eager to leverage education and training to build lasting relationships with team members and further the success of a high-performing organization.
Overview
14
14
years of professional experience
Work History
Remote Compliance Associate
Medely
02.2022 - Current
- Works directly with over 50 recruiters and account managers while aligning 160 healthcare professional with outside agencies to ensure all regulatory requirements and internal policies are upheld within 1 week of their booked assignments.
- Coordinates with human resource professionals to review background checks, facilitate training requirements, and verify completion of appropriate paperwork for new hires.
- Recommends corrective action for identified weaknesses in compliance controls to improve overall company performance.
Leasing and Resident Associate
Corvias Property Management
01.2020 - 02.2022
- Liaised with resident tenets for a portfolio of 2,300 properties representing approximately $180,000 in monthly revenue.
- Built positive relationships with residents while securely handling sensitive documents including lease agreements, military orders and other PII, in addition to processing debt collection cases and deescalating tent disputes.
- Delivered effective assistance to the Howard University resident directors and staff by leading 8 leasing associates in thoroughly inspecting over 4,000 dormitories in 5 days during the Howard University Assessment Project.
Product Consultant
Sephora
09.2015 - 11.2017
- Assisted customers with product needs and introduced new store offerings.
- Maintained a clean, organized inventory and curated displays of products and accessories.
- Established long term customer relationships by using effective communication and active listening skills.
- Demonstrated products to help customers try out offerings before making purchases.
Assistant Manager
Prestige Apparel
06.2013 - 05.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Directed employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Service Agent
TELEPERFORMANCE
02.2014 - 06.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Handled large volume of 60 customers call every day with positive attitude and focus on customer satisfaction.
Waitress
SHANAZ HOME COOKING AND CATERING
02.2012 - 07.2012
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Write patrons' food orders on order slips for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Clean tables and counters after patrons have finished dining
- Assist hostess by answering phones and by greeting, seating, and thanking guests.
Front desk attendant
GOLD'S GYM
07.2009 - 05.2011
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Conducted guided tours and informed guests about programs offered.
Education
Course Certification - Preparing To Manage Human Resources
University of Minnesota - Crookston
Crookston, MN05.2023
Bachelor of Arts - International Business
Boise State University
Boise, ID05.2013
High School Diploma -
Boise High School
Boise, ID05.2009
Skills
- Compliance Management
- Human Resource Management
- Data Analysis
- Remote Team Leadership
- Policy Implementation
- Account Management
- Database Management
- Information Security
- HIPPA Policy
- Training
- Office Management
- Administrative Experience
- Sales
- Event Planning
- Supervising Experience
- Marketing
- Quality Control
- Spreadsheet Management
- Microsoft Office
- Google Suites
Assessments
- Recruiting, Proficient, 02/2022, Managing the candidate sourcing and selection process
- Verbal communication, Proficient, 02/2022, Speaking clearly, correctly, and concisely
Timeline
Remote Compliance Associate
Medely
02.2022 - Current
Leasing and Resident Associate
Corvias Property Management
01.2020 - 02.2022
Product Consultant
Sephora
09.2015 - 11.2017
Customer Service Agent
TELEPERFORMANCE
02.2014 - 06.2014
Assistant Manager
Prestige Apparel
06.2013 - 05.2015
Waitress
SHANAZ HOME COOKING AND CATERING
02.2012 - 07.2012
Front desk attendant
GOLD'S GYM
07.2009 - 05.2011
Course Certification - Preparing To Manage Human Resources
University of Minnesota - Crookston
Bachelor of Arts - International Business
Boise State University
High School Diploma -
Boise High School