Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
OfficeManager

Alexandra McKinney

Holly Springs ,NC

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

5
5
years of professional experience

Work History

Office Manager

Arrow Exterminators, Inc
07.2024 - Current
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Account Manager - B2B Business Development

Lenovo
04.2020 - 04.2024
  • Build complex sales strategy to ensure both long and short-term goals, objectives, and quotas are met.
  • Develop and cultivate client relationships with both new and existing customers while achieving profit and revenue objectives.
  • Ensure that our customers receive the highest level of sales and operational customer service.
  • Ensure that products, services, and solutions recommended to clients will fulfill their needs.
  • Work within corporate initiatives including weekly forecast and opportunity management to reach high-performance goals.

Education

Associate Of Applied Science -

Wake Technical Community College
Raleigh, NC

High School Diploma -

Holly Springs High School
Holly Springs, NC
01.2010

Skills

  • On-Site Product Demonstrations
  • Sales Closing
  • Post-Sales Support
  • Product and Service Knowledge
  • Account Management
  • Vendor engagement
  • Billing
  • Office administration
  • Staff hiring
  • Customer service
  • Payroll processing
  • Office management software
  • Scheduling and calendar management
  • Team supervision
  • Employee training
  • Conflict management
  • Customer relations

Education and Training

other,other

Timeline

Office Manager

Arrow Exterminators, Inc
07.2024 - Current

Account Manager - B2B Business Development

Lenovo
04.2020 - 04.2024

High School Diploma -

Holly Springs High School

Associate Of Applied Science -

Wake Technical Community College

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Alexandra McKinney