Alexandra Meade
Chambersburg,PA
Summary
Adept at enhancing product quality and customer satisfaction, my tenure at Fed Ex Ground honed my quality assurance and problem-solving skills. I spearheaded automation integration and mentored teams, significantly improving workflow efficiency and fostering a culture of continuous professional growth. My approach blends analytical thinking with a strong customer focus, driving substantial improvements in compliance and service standards.
Overview
26
26
years of professional experience
Work History
Quality Assurance Specialist
Fed Ex Ground
09.2017 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
- Performed risk assessments on potential new projects, helping management make informed decisions about resource allocation and project priorities.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
- Enhanced team collaboration, leading cross-functional meetings to discuss quality assurance findings and improvements.
- Maintained up-to-date knowledge of regulatory changes, ensuring product compliance across multiple markets.
- Improved product quality and customer satisfaction by identifying and resolving defects before market release.
- Bolstered consumer confidence in product reliability with comprehensive quality assurance strategies.
Restaurant Manager
Lincoln Way Pizza
05.2013 - 09.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Behavioral Health Specialist
East Ridge Health Systems
02.2010 - 05.2013
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Used [Software] to document patient information, progress notes, and treatment plans.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
- Identified appropriate treatment resources and recommended patients for these services.
- Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
- Advocated on behalf of clients with external stakeholders such as insurance companies and social service agencies, facilitating access to necessary treatments and resources.
- Collaborated with multidisciplinary teams for comprehensive care, resulting in improved treatment planning and coordination.
- Served as a mentor for new behavioral health specialists, sharing knowledge and expertise to support their professional growth.
Assistant Restaurant Manager
Dennys
04.1999 - 04.2010
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Education
Bachelor of Science - Forensics
Mountain State University
Martinsburg, WV06-2004
Skills
- Detail-oriented
- Quality assurance
- Problem-solving skills
- Analytical thinking
- Decision-making
- Team collaboration
- Customer service
- Relationship building
- Customer focus
Accomplishments
- Achieved Purple Promise award through effectively helping with resolving customer issues
Languages
Greek
Full Professional
Timeline
Quality Assurance Specialist
Fed Ex Ground
09.2017 - Current
Restaurant Manager
Lincoln Way Pizza
05.2013 - 09.2017
Behavioral Health Specialist
East Ridge Health Systems
02.2010 - 05.2013
Assistant Restaurant Manager
Dennys
04.1999 - 04.2010
Bachelor of Science - Forensics
Mountain State University