Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexandra Medina

The Rock,GA

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in CA. Highly skilled and enthusiastic professional with more than 8 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

6
6
years of professional experience

Work History

Healthcare Quality Management Coordinator

Quality Health Care
02.2018 - 03.2024
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Monitored key performance indicators to ensure compliance with accreditation standards, prioritizing continuous improvement efforts.
  • Reviewed clinical policies and procedures to ensure alignment with industry best practices and regulatory guidelines.
  • Communicated with patients, ensuring that medical information was kept private.
  • Ensured compliance with state regulations by staying current on updates related to healthcare quality management standards.
  • Enhanced patient safety by conducting comprehensive audits of clinical processes and procedures.
  • Evaluated clinical documentation for accuracy and completeness, promoting adherence to regulatory requirements.
  • Analyzed trends in patient satisfaction data, recommending actionable steps for enhancing the patient experience.
  • Developed and maintained courteous and effective working relationships.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.

Education

LVN - Vocational Nursing

Summit College
Colton, CA
09.2006

High School Diploma -

James Monroe High School
North Hills, CA
05.1995

Skills

  • Critical Thinking
  • Patient Advocacy
  • Medicare Compliance
  • Employee Recruitment and Hiring
  • Excellent Communication
  • HIPAA Guidelines
  • Staff Supervision
  • Training development aptitude
  • Microsoft PowerPoint
  • Policies and Procedures Adherence
  • Billing Adjustments and Refunds
  • Complaint Handling
  • Patient education and counseling

Languages

Spanish
Native or Bilingual

Timeline

Healthcare Quality Management Coordinator

Quality Health Care
02.2018 - 03.2024

LVN - Vocational Nursing

Summit College

High School Diploma -

James Monroe High School
Alexandra Medina