Alexandra Merlos
LaBelle,FL
Summary
Dedicated customer-focused professional with over 4 years of experience helping clients resolve issues, providing support in fast-paced office settings, and exceptional service. Excelled in managing high volume calls, improving database accuracy and ensuring smooth office operations. Skilled in multitasking and maintaining composure under pressure. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Office Assistant
Rooms To Go
11.2022 - 09.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Answered and managed incoming phone calls and provided accurate information to customers.
- Directed messages to the appropriate staff or department and took messages when necessary.
- Processed payments and informed individuals of further financial responsibility to ease timely payments.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted with processing orders, tracking deliveries and ensuring that customers requests are handled efficiently.
- Reviewed and updated customer information in database for accuracy.
- Maintained clean and organized front desk areas to uphold polished company image
- Assisted with managing office supplies and placing orders for new supplies when needed.
- Received incoming mail, sorted and distributed to correct staff and departments.
- Played a key role in training and mentoring new employees.
- Worked closely with various departments including sales, finance and warehouse to support day-to-day operations.
Answering Service Operator
Answering Unlimited Corp
01.2019 - 05.2021
- Handled incoming calls from patients and health care providers while providing excellent customer service.
- Answered questions regarding office hours, location and contact information.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Accurately record messages from patients , including details about symptoms, concerns, and contact information.
- Sent email reminders and follow up phone calls regarding patient emergencies or conflicts one might have.
- Connecting patients with the on-call physician in case of urgent medical situations.
- Coordinating communication between the doctor’s office and patients or other medical personnel.
- Collaborated with management to train and mentor new employees
Education
High School Diploma -
Hialeah Senior High School
Hialeah, FL06-2022
Skills
- Bilingual (English and Spanish)
- Typing
- Data entry
- Working effectively with colleagues
- Comfortable answering phone calls and interacting with clients
- Efficient at managing multiple tasks
- Ability to keep office operations running smoothly
- Remaining calm under pressure or during conflicts
- Managing call volume effectively
Timeline
Office Assistant
Rooms To Go
11.2022 - 09.2024
Answering Service Operator
Answering Unlimited Corp
01.2019 - 05.2021
High School Diploma -
Hialeah Senior High School
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