Alexandra Merz
Springfield,IL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
Overview
18
18
years of professional experience
Work History
Data entry analyst
Illinois Department of Revenue
04.2018 - Current
- Reviewing data for deficiencies or errors, correcting any incompatibilities, insert customer and account data by inputting text based and numerical information from tax documents within time limits
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry, research and obtain further information for incomplete documents
- Scan documents and print files, only when needed, Keeping all information confidential
- Respond to queries for information and access relevant files
- Also complying with data integrity and security policies, ensure proper use of office equipment and address any malfunctions, also worked through imaging after tax documents were scanned and entered them accordingly
- I used multiple different programs such as Microsoft Outlook, Word, and Excel, ext.
Stagehand Help
Audio Technical Service
06.2008 - Current
- Unloading materials and equipment from trucks, setting up lighting, props, microphones and other equipment
- Testing equipment to ensure it is in working order before filming or a performance, building and disassembling sets
- Assisting technicians with the operation of lighting, sound and video equipment, operating curtains and quickly moving scenery and props during theatrical productions
- Running errands upon request, operate sound system, maintain cue track documentation and update to cues as needed.
Shipping Clerk
Eaton Corporation
10.2012 - 01.2014
- Obtain and process product orders, including receiving deliveries, registering them and distributing packages and letters within the company
- Maintain the company stockroom through organizing, cleaning and cataloging items on a regular basis
- Schedule large shipments and plan logistics to ensure that there is sufficient storage space for incoming items and staff on hand to manage the shipments
- Keep files of goods shipped and received by preparing regular shipping and receiving reports for managers
- Handle issues arising in shipping or inventory
- Ensure adherence to environmental management and systems
- Trouble shoots shipping issues and customer complaints that arise and work to solve them
- Place merchandise in a warehouse or storage facility by packaging, lifting items as necessary, operating forklifts and pallet jacks for large goods.
Administrative Assistant
Springfield Service Corporation
02.2006 - 09.2012
- Answer and direct phone calls, Organize and schedule meetings and appointments to resolve problematic issues, Develop and maintain a filing system, Order office supplies, maintain workflow by studying methods; implementing cost reductions; and developing reporting procedures
- Collate and distribute mail, prepare communications such as memos, emails, invoices, reports and other correspondence
- Write and edit communications, from letters to reports and instructional documents and training documents
- Knowledge of telemarketing functions, as well as prioritizing assignments and meeting critical deadlines
- Very proficient in Microsoft Outlook, Word, and Excel.
Education
Skills
- Accurate: Careful, precise, and free from error
- Ambitious: Full of ambition
- Businesslike: Practical, systematic
- Dependable: May be relied on
- Flexible: Manageable, adaptable, and versatile
- Responsible: Capable of rational conduct, trustworthy
- Customer Service
- Professional Communication
- Product Knowledge
- Goal-Oriented
- Computer Skills
Timeline
Data entry analyst
Illinois Department of Revenue
04.2018 - Current
Shipping Clerk
Eaton Corporation
10.2012 - 01.2014
Stagehand Help
Audio Technical Service
06.2008 - Current
Administrative Assistant
Springfield Service Corporation
02.2006 - 09.2012