Alexandra Miller
San Antonio,TX
Summary
Knowledgeable Nurse Manager with expertise in staff management, quality care improvements, and compliance standards. Known for building a high-performance team.
Overview
11
11
years of professional experience
Work History
Nurse Manager for the Neuro-Surgical ICU
Methodist Hospital
08.2021 - Current
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
Clinical Nurse Coordinator
Methodist Hospital
05.2021 - 08.2021
- Oversaw training, staffing and education of all nurses.
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
- Performed audits to maintain good quality care for patients.
- Worked with the Nurse Manager and Director to oversee competency of staff on the Neuro-Surgical ICU.
- Monitored daily core measures.
- Assisted with night shift schedules.
Nurse
Methodist Hospital
10.2019 - 06.2021
- Managed smooth patient flows into and out of the unit
- handled admissions and discharge paperwork in a 25 bed intensive care unit.
- Assigned nurses and supportive staff to patients.
- Provided ongoing assessments on patients to ensure the patient is receiving the best quality care.
- Managed schedules.
- Functioned as a resource for staff.
- Functioned as a rapid response nurse and assisted in code blues.
Registered Nurse in the Neuro-Surgical ICU
Methodist Hospital
07.2017 - 10.2019
- Developed and implemented treatment plans for patients with various acute and chronic concerns.
- Delivered evidence-based, cost-effective care to every patient based on extensive experience in critical care.
- Worked closely with physicians, surgeons, and nursing staff to deliver top-notch care in the Neurosurgical Intensive Care Unit.
- Stabilized patients experiencing emergency complications and decompensations by administering advanced life support.
- Protected patients through careful monitoring and consistent use of aseptic techniques.
Assistant Manager
Quarry Hofbrau
02.2013 - 07.2017
- Oversaw the daily operations of a restaurant
- Responded quickly and efficiently to customer complaints
- Managed employee schedules
- Maintained high production and productivity for the restaurant
- Regularly reviewed product quality and researched new vendors
Education
Associate of Applied Science - Nursing
San Antonio College
San Antonio05.2017
Skills
- Quality improvement
- Staff development
- Training and Education
- Performance optimization
- Problem Solving
- Communication
- Change management
Certifications and Licenses
- Advanced Cardiac Life Support
- Basic Life Support
- Emergency Neurological Life Support
References
References are available upon request.
Timeline
Nurse Manager for the Neuro-Surgical ICU
Methodist Hospital
08.2021 - Current
Clinical Nurse Coordinator
Methodist Hospital
05.2021 - 08.2021
Nurse
Methodist Hospital
10.2019 - 06.2021
Registered Nurse in the Neuro-Surgical ICU
Methodist Hospital
07.2017 - 10.2019
Assistant Manager
Quarry Hofbrau
02.2013 - 07.2017
Associate of Applied Science - Nursing
San Antonio College