Alexandra Minder
University Heights,OH
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Bath & Body Works
10.2022 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Supervisor
Bath & Body Works
04.2022 - 10.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Key Holder
Bath & Body Works
04.2019 - 04.2022
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Brand Representative
Altar'd State
10.2018 - 07.2019
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Completed floorsets, filled floor and rang up customers.
Kitchen Staff
Angela Mia Pizza
06.2018 - 05.2019
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Rascal House Pizza
09.2017 - 10.2018
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Completed inventory counts and ordered merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
BBA - Management
Cleveland State University
Cleveland, OH12.2021
High School Diploma -
Beaumont School
Cleveland Heights, OH06.2017
Skills
- Team Leadership
- Inventory Control
- Sales
- Cash Handling
- Cleaning
- Store Merchandising
- Product Knowledge
- Visual Merchandising
- Store Operations
Timeline
Assistant Store Manager
Bath & Body Works
10.2022 - Current
Supervisor
Bath & Body Works
04.2022 - 10.2022
Key Holder
Bath & Body Works
04.2019 - 04.2022
Brand Representative
Altar'd State
10.2018 - 07.2019
Kitchen Staff
Angela Mia Pizza
06.2018 - 05.2019
Cashier
Rascal House Pizza
09.2017 - 10.2018
BBA - Management
Cleveland State University
High School Diploma -
Beaumont School