Alexandra Mirelez
Webster,TX
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
10
10
years of professional experience
Work History
Receptionist
SSD Enterprises
Houston, TX
07.2023 - 09.2024
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Created badges for temporary personnel who entered the building on a daily basis.
- Greeted visitors and provided them with assistance.
Customer Service Representative
PNC Bank
Houston, TX
10.2019 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Packer
Easypak
Kalamazoo, MI
09.2018 - 10.2019
- Inspected packages for accuracy and completeness before shipping.
- Ensured that all safety regulations were followed at all times during loading and unloading operations.
- Trained new employees regarding warehouse procedures and standards.
Customer Service Representative
SYKES
San Antonio, TX
11.2016 - 06.2018
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
Waitress
Texas Roadhouse
McAllen, Texas
11.2014 - 04.2015
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
Roma High School
Roma, TX05-2013
Some College (No Degree) -
Southern New Hampshire University
Hooksett, NHSkills
- Administrative Support
- Data Entry
- Technical Support
- File Management
- Travel Coordination
- Clerical Support
- Bookkeeping
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist
SSD Enterprises
07.2023 - 09.2024
Customer Service Representative
PNC Bank
10.2019 - 11.2023
Packer
Easypak
09.2018 - 10.2019
Customer Service Representative
SYKES
11.2016 - 06.2018
Waitress
Texas Roadhouse
11.2014 - 04.2015
High School Diploma -
Roma High School
Some College (No Degree) -
Southern New Hampshire University