Alexandra Mita
Corona,CA
Summary
Driven Dental Treatment Coordinator with a proven track record at Practice Limited To Orthodontics, enhancing patient satisfaction and retention through exceptional customer service and efficient treatment coordination. Skilled in insurance verification and office administration, significantly improved cash flow and streamlined operations, demonstrating strong multitasking capabilities and a results-focused approach. Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
19
19
years of professional experience
Work History
Dental Treatment Coordinator
Practice Limited To Orthdontics
04.2020 - Current
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Processed medical insurance claims and payments.
Dental Receptionist
Practice Limited To Orthdontics
07.2013 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
Dental Assistant
Factoria Dental Care
10.2010 - 06.2013
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
Dental Assistant
Prime Family Dental Care
02.2008 - 08.2010
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Dental Receptionist
Prime Family Dental Care
02.2008 - 08.2010
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
Dental Assistant
Tyler Dental Care
11.2005 - 12.2007
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
Education
Dental Assistant Certificated/Radriographer Certif - Dental Assisting
San Bernardino County ROP
San Bernardino, CA09.2004
High School Diploma -
Foothill High School
Tustin, CA07.2003
Skills
- HIPAA Compliance
- Office Administration
- Phone Etiquette
- Insurance Verification
- Excellent multitasking capability
- Appointment Scheduling
- Punctual and Reliable
- Payment Processing
- Insurance Billing
- Office Opening and Closing
- Data Entry
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Dental Treatment Coordinator
Practice Limited To Orthdontics
04.2020 - Current
Dental Receptionist
Practice Limited To Orthdontics
07.2013 - Current
Dental Assistant
Factoria Dental Care
10.2010 - 06.2013
Dental Assistant
Prime Family Dental Care
02.2008 - 08.2010
Dental Receptionist
Prime Family Dental Care
02.2008 - 08.2010
Dental Assistant
Tyler Dental Care
11.2005 - 12.2007
Dental Assistant Certificated/Radriographer Certif - Dental Assisting
San Bernardino County ROP
High School Diploma -
Foothill High School
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