Alexandra Mitropoulos
Lake Hopatcong
Summary
Highly motivated and energetic professional who can provide efficient, organized and friendly administrative support. Skilled at handling phone duties, company correspondence and appointment scheduling. Specialized at creating a friendly and receptive office environment. Seeking a role to utilize my passion of working with others and completing tasks accurately and efficiently within the given time frame.
Overview
14
14
years of professional experience
Work History
Case Manager
Child and Family Rescourses
11.2023 - 08.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintain case file up to date with most recent information i.e paystubs, proof of address, I.D. ect
- Participate in minimum hours of participating in community outreach events
- Mandated reporter and responsible for reporting any abuse or relevance
Receptionist
Pharmacosmos
09.2023 - 11.2023
- Greeted incoming visitors and customers professionally and manage visitor acsess
- Manage daily staff meals, ordering, setup and keep track of budget
- Answered phone promptly and directed incoming calls to correct offices.
- Meeting support and scheduling calendar management
- Provide administrative support cross functionally to various departments
- Handle facility support by maintaining invetory aswell as maintaining supply orders.
- Submit and handle all work orders, repairs, vendors.
Receptionist
Canfield Scientific
01.2018 - 01.2023
- Communicates directly with clients by answering a multi-line switchboard and greeting visitors
- Operated telephone switchboard to answer, screen and forward calls to appropriate
- Prepares shipping documentation and materials
- S.M.E of Microsoft D365
- Completes clerical duties such as filing, faxing, copying, etc
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Sorted incoming mail and directed to correct personnel each day
- Handled conference room scheduling, collaborating with meeting organizers using Outlook
- Presented new vendors to owner for multiple services
- Protected clients' and fellow employee rights by maintaining confidentiality of personal and financial information
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Monitored reception area to provide consistently safe, hazard-free environment for customers
- Used company badge system to create badges for visitors
- Coordinated company events with venues and advised staff of pertinent details such as Pharma Validations
- Validation prep; including Doctors special requests, catering orders, transportation and conference room schedules
- Updated accounts to reflect balance changes
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- I.e
- Covid -19 forms
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Reported accident reports to higher ups on site
- The Receptionist performs other duties as assigned
- The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive
Head Teacher
The Learning Experience
01.2017 - 01.2018
- Recognized as Employee of the Month for September 2019
- Responsible for keeping strong lines of communication with parents as well as management
- Ensured proper compliance with accident and incident reports, informed management and parents aware of situations
- Organized activities and implemented monthly curriculum
- Instructed children in activities designed to promote social, physical and intellectual growth
- Developed schedules to ensure adherence to lesson plans and curriculum
- Utilized problem solving skills and conflict resolution daily
Sales Associate
American Document Solutions
01.2017 - 12.2017
- Responsible for providing stellar customer service by responding to questions, resolving issues and improve corporate engagement
- Made outbound sales calls to prospective and current customers
- Handled incoming customer requests for products, service, and sales
- Utilized all available resources to reach out to prospects and turn them into customers
- Built successful relationships with clients
- Exceeded established targets: calls, appointments, new accounts, and total sales
- Maintain a professional company image
- Enrolled in professional trainings at Sharp and Kyocera Headquarters
Receptionist
Micrologic Associates
01.2016 - 12.2016
- Greeted and welcomed guests as soon as they arrive at the office
- Directed visitors to the appropriate department
- Answered, screened and forwarded incoming phone calls
- Ensured office is tidy and presentable, with all necessary stationery and material
- Provided accurate company information in-person and via phone/email to customers and clients
- Received, sorted and distributed daily mail/deliveries
- Maintained office security by following safety procedures and controlling access via the reception desk
- Ordered front office supplies and kept inventory of stock
- Updated calendars and schedule meetings
Lead Customer Service Representative
Clothes for Kids Sake Inc. (Big Brother Big Sisters)
01.2014 - 12.2015
- Maintained a positive and professional attitude towards customers at all times
- Responded promptly to customer inquiries and concerns
- Communicated with customers through various channels – high volume phone calls and emails
- Kept records of customer interactions, comments and complaints
- Responsible for training new customer service agents and ensured they met their goals that were set in place
- Set up donations with donor and assisted donors with any questions or issues that may arise
- Responsible for increasing employee morale by organizing office parties
- Monitored call center agents while on the phone to ensure stellar customer service and that information is being portrayed correctly
- Utilized various systems to ensure smooth business operations – CCDS, XLite, Good Donor, Donation Manager
Customer Service Representative
Dick’s Sporting Goods
01.2011 - 12.2013
- Created a strong customer experience by providing passionate customer service and selling through engagement
- Provided register coverage as needed and ensured strong customer service standards are met by supporting cashiers through complex transactions
- Ensured customers receive outstanding service by adhering to and enforcing customer service programs
- Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods
- Promoted company programs including warranty sales, loyalty programs, private-label credit cards, and other seasonal promotions
Education
Associate of Arts -
County College of Morris
Randolph, New Jersey01.2013
High School Diploma -
Randolph High School
Randolph, New Jersey01.2011
Skills
- Clear Interpersonal Communication
- User-Oriented Mindset
- Effective Organization Skills
- Deadline Management
- Detail-Oriented Approach
- Dispute Resolution Proficiency
- Problem-solving Abilities
- Complaint handling
Timeline
Case Manager
Child and Family Rescourses
11.2023 - 08.2024
Receptionist
Pharmacosmos
09.2023 - 11.2023
Receptionist
Canfield Scientific
01.2018 - 01.2023
Head Teacher
The Learning Experience
01.2017 - 01.2018
Sales Associate
American Document Solutions
01.2017 - 12.2017
Receptionist
Micrologic Associates
01.2016 - 12.2016
Lead Customer Service Representative
Clothes for Kids Sake Inc. (Big Brother Big Sisters)
01.2014 - 12.2015
Customer Service Representative
Dick’s Sporting Goods
01.2011 - 12.2013
High School Diploma -
Randolph High School
Associate of Arts -
County College of Morris