Alexandra Mocerino
Pawcatuck,CT
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
8
8
years of professional experience
Work History
Flex Banker
The Washington Trust Company
Westerly, RI
05.2021 - Current
- Networked with realtors and current clients to generate referrals.
- Worked directly with clients investing minimum of $50,000.00.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Utilized CRM tool to provide elevated customer service and generate leads.
- Prospected for new business through networking, community outreach and customer referral generation.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Continually boosted branch production and revenue by 20% by consistently meeting all monthly and quarterly sales goals.
Merchandise Operations Manager
Sephora/JCPenney
Westerly, RI
11.2016 - 05.2021
- Provided exceptional service to all incoming clients resulting in long term, personalized relationships
- Maintained current and pursued new product knowledge on over 50 brands
- Increased sales by 15% on a quarterly basis
- Assisted in weekly team education regarding positive selling behaviors, product, client experience, cash handling, and register balancing
- Established professional relationships within community to network and grow client base
- Ran reports and prepared presentations on progress to upper management team
- Increased client loyalty by 80% enrolling them in a highly beneficial rewards program
- Execute time sensitive operational tasks before due date to keep client service the number one priority
Guest Service Representative
Mystic Aquarium
Mystic, CT
05.2014 - 11.2016
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Educated guests on services, pricing, marine life, and ocean sustainability
- Established direct relationship with marketing department to plan variety of events
- Assisted in on-boarding new guest service representatives
- Executed public speaking skills in groups of 50 or more
Education
No Degree - Communications
Three Rivers Community College
Norwich, CT2017
High School Diploma -
Stonington High School
Pawcatuck, CT2016
Skills
- Customer-focused
- Exceptional telephone etiquette
- Effective problem solver
- Adherence to high customer service standards
- Research and due diligence
- Customer Relationship Management Software (CRM)
- Needs based sales approach
- Team building
Volunteer History
- President of the Gay Straight Alliance at Stonington High School (3 years)
- Started the Women's Empowerment Program at Alliance for Living (2 years)
Timeline
Flex Banker
The Washington Trust Company
05.2021 - Current
Merchandise Operations Manager
Sephora/JCPenney
11.2016 - 05.2021
Guest Service Representative
Mystic Aquarium
05.2014 - 11.2016
No Degree - Communications
Three Rivers Community College
High School Diploma -
Stonington High School
Similar Profiles
Jenna StandingJenna Standing
Flex Banker at The Washington Trust CompanyFlex Banker at The Washington Trust Company
Alex DibariAlex Dibari
Flex Banker at The Washington Trust CompanyFlex Banker at The Washington Trust Company
Emily GordonEmily Gordon
Universal Banker at THE WASHINGTON TRUST COMPANYUniversal Banker at THE WASHINGTON TRUST COMPANY
Jack GirardJack Girard
Social Media Marketing Director at Team SynergySocial Media Marketing Director at Team Synergy
Kathleen MorganKathleen Morgan
Lead Teacher at The Children's WorkshopLead Teacher at The Children's Workshop