Alexandra Mojica
Winter Garden,FL
Summary
Resourceful and dedicated with excellent communication, relationship-building skills, and a proven track record in client support and shift leadership, honed at companies like USHA. Knowledgeable about health providers, procedures and plan benefits. Helps customers complete enrollments while minimizing stress and maximizing satisfaction with process and company.
Overview
3
3
years of professional experience
Work History
Independent Health Advisor
USHA
10.2023 - Current
- Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
- Helped members navigate enrollment process and choose appropriate options.
- Handled more than 300 daily outbound calls from health plan customers.
- Resolved problems related to benefits, eligibility and claims.
Shift Leader
Cracker Barrel
07.2021 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Host
Uno Pizzeria & Grill
06.2021 - 08.2021
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Windermere HIgh School
Windermere, FL05-2022
Skills
- Detailing plans
- Copay and premium expertise
- Shift leadership
- Client support
- Equipment troubleshooting
- Time management
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
Timeline
Independent Health Advisor
USHA
10.2023 - Current
Shift Leader
Cracker Barrel
07.2021 - 10.2023
Host
Uno Pizzeria & Grill
06.2021 - 08.2021
High School Diploma -
Windermere HIgh School
Similar Profiles
Jordan HymanJordan Hyman
Licensed Health & Life Insurance Agent at USHALicensed Health & Life Insurance Agent at USHA
Megan SwisherMegan Swisher
Insurance Agent at USHAInsurance Agent at USHA
Sarah WatersSarah Waters
Health Insurance Broker at USHAHealth Insurance Broker at USHA