Alexandra Mondrey
Midlothian,VA
Summary
Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Assistant
THE WOMEN OF ROYAL DIADEM
09.2021 - Current
- Execute meticulous document management tasks, including typing, formatting, editing, and adjusting reports and presentations to ensure precision and coherence
- Manage data entry responsibilities and uphold database integrity through diligent maintenance and accurate record-keeping
School-Age Lead Teacher
Bright Ideas Enrichment Center
Midlothian, VA
05.2024 - 12.2024
- Created lesson plans based on Common Core State Standards.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Created an atmosphere conducive to learning through positive reinforcement techniques.
- Created safe, nurturing environment of trust and respect.
- Assisted in creating a nurturing environment that promoted social emotional growth among students.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Invited guest speakers to classroom to excite and engage students.
- Organized field trips to enhance learning experiences outside of the classroom environment.
- Assisted with the implementation of developmentally appropriate activities for school-age children.
PRN Recovery Support Specialist
GATEWAY HOMES
03.2023 - 04.2024
- Educate and support residents in understanding and adhering to prescribed medication regimens to promote health and recovery
- Provide therapeutic supervision to residents, fostering mentorship and engagement through regular interaction
- Facilitate nutritional needs by assisting with meal preparation and ensuring dietary requirements are met in alignment with shift protocols
- Maintain accurate and timely documentation of resident progress and incidents, while ensuring a safe, clean, and orderly facility environment
- Transported and supervised residents on outings
Accounting Associate
Anchor Accounting Services
Midlothian, USA
10.2023 - 03.2024
- Managed full-cycle accounts payable and receivable processes, ensuring the accuracy of financial records and timely preparation of reports
- Facilitated payroll operations and maintained meticulous financial documentation, contributing to the efficient running of accounting tasks
- Assisted with tax preparation and processing, leveraging accounting software to record and track customer invoices effectively
Childcare Administrative Assistant
Guardian Christian Academy
Chesterfield
06.2023 - 09.2023
- Oversaw administrative duties for a childcare program, maintained adherence to state regulations, and supported a secure and developmental setting for children
- Developed and implemented engaging educational programs for children aged 3-5, fostering intellectual growth and social skills through play-based learning and creative curriculum design
- Supervised field trips and other interactive activities
Administrative Assistant
FAMILY GUIDANCE CENTERS
Richmond, USA
07.2021 - 05.2022
- Verified patient insurance coverage and eligibility, ensuring accurate claims processing and compliance with regulatory requirements
- Managed office administrative tasks, including establishing patient records, maintaining file systems, and overseeing inventory levels for office supplies
- Processed health insurance claims, including data entry and documentation, to support timely and accurate reimbursement for services rendered
Patient Care Coordinator
PIVOT PHYSICAL THERAPY
02.2021 - 04.2021
- Cultivated positive relationships with patients, staff, and external contacts, ensuring a hospitable and professional atmosphere
- Assessed and confirmed patient eligibility based on established terms and conditions
- Managed health insurance verification processes for major providers, including Blue Cross Blue Shield, Aetna, Medicare, and Medicaid MCOs
Call Center Eligibility Specialist
CONDUENT
09.2020 - 12.2020
- Assessed and processed healthcare insurance applications, ensuring compliance with Virginia state regulations
- Maintained accurate case records by documenting detailed call notes in the case management system
- Met established call center metrics and guidelines, demonstrating consistent efficiency and attention to detail in eligibility determinations
Front Desk Associate
After Hours Pediatrics
07.2019 - 11.2019
- Verified health insurance coverage and processed claims, ensuring accuracy and timely submission for patient services
- Handled a range of administrative tasks including multi-line telephone management, public reception, and maintenance of filing systems
Call Center Patient Access Coordinator
ENVERA HEALTH
03.2019 - 07.2019
- Scheduled patient appointments across various clinical sites in compliance with established protocols, ensuring efficient calendar management and resource allocation
- Collected patient demographic details and verified health insurance information, accurately entering data into the practice management system to streamline the registration process
Call Center Representative
DOMINION OUTSOURCING
03.2019 - 07.2019
- Managed a high volume of inbound and outbound calls, ensuring prompt and professional communication with a focus on efficiency
- Uphold patient privacy and adhered to HIPAA regulations while serving as a liaison between patients and physician offices, demonstrating quick adaptation to new policies with minimal supervision
Education
GENERAL EDUCATION DIPLOMA - General Studies
MONACAN HIGH SCHOOL
06.2011
ASSOCIATES DEGREE - Social Work
J SARGEANT REYNOLDS COMMUNITY COLLEGE
Skills
- Effective Communication
- Technology Utilization
- Limited Supervision
- Learning New Policies and Procedures
- Confidentiality
- HIPAA Guidelines
- Management
- Personal Assistant Experience
Certification
- First Aid Certification, None
- CPR Certification, None
- TOVA Certification, None
Timeline
School-Age Lead Teacher
Bright Ideas Enrichment Center
05.2024 - 12.2024
Accounting Associate
Anchor Accounting Services
10.2023 - 03.2024
Childcare Administrative Assistant
Guardian Christian Academy
06.2023 - 09.2023
PRN Recovery Support Specialist
GATEWAY HOMES
03.2023 - 04.2024
Executive Assistant
THE WOMEN OF ROYAL DIADEM
09.2021 - Current
Administrative Assistant
FAMILY GUIDANCE CENTERS
07.2021 - 05.2022
Patient Care Coordinator
PIVOT PHYSICAL THERAPY
02.2021 - 04.2021
Call Center Eligibility Specialist
CONDUENT
09.2020 - 12.2020
Front Desk Associate
After Hours Pediatrics
07.2019 - 11.2019
Call Center Patient Access Coordinator
ENVERA HEALTH
03.2019 - 07.2019
Call Center Representative
DOMINION OUTSOURCING
03.2019 - 07.2019
GENERAL EDUCATION DIPLOMA - General Studies
MONACAN HIGH SCHOOL
ASSOCIATES DEGREE - Social Work
J SARGEANT REYNOLDS COMMUNITY COLLEGE
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