Alexandra Montgomery
Greensboro,NC
Summary
Well-organized professional equipped with varied experiences in management and administrative roles. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Results-oriented professional with a proven track record of successfully meeting deadlines and delivering high-quality projects through open communication, adaptability, and strong support for team members. Strong ability to consistently achieve goals in fast-paced and dynamic work environments.
Overview
8
8
years of professional experience
Work History
1st Shift Lead Supervisor
Sunstates Security - Honda Jet Corporate Security
2023.09 - 2024.04
- Serves second in command under the site security manager and is responsible for the following duties:
- Assign officers to various post-assignments
- Inspect officers for appearance and equipment
- Ensures that the officers understand their assignments
- Perform patrol duties
- Responds to all emergency calls
- Assist the site manager with the completion of required reports
- Monitor officer activities concerning performance/discipline
- Ensures that each post is covered at the required time according to post orders and/or special instructions
- Monitor radio traffic
- Assist the security manager with completing checklist and reports
- Assist the security manager with inventories and inspections of security equipment
- Create a shift pass-down log with all noteworthy information happening during the shift
- Assist with the completion of the quarterly IIPP checklist
- Assist with following up to help ensure that service requests are completed in a timely manner
- Assist technicians with access for service call issues and update Com/Sec upon completion of repairs
3rd Shift Supervisor Honda Corporate Security
Honda Jet Aircraft Company - Sunstates Security
2023.05 - 2023.09
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Conducted performance reviews and provided staff with feedback and guidance.
- Managed staff hiring, training and supervision.
- Oversaw loading and unloading of packages in warehouse.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Security Officer
Sunstates Security - Honda Jet Corporate Security
2023.02 - 2023.05
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local Airport police law enforcement agencies.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Examined doors, windows and gates to verify security.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Investigated suspicious activities and persons to maintain security of premises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Completed full building and grounds patrols to spot and investigate concerns.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Receptionist
H&R Block
2022.12 - 2023.02
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed over 50 customer calls per day.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Provided callers with address, directions, company website and related information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Troubleshot copy machines and printers and scheduled service as needed.
- Screened visitors and issued badges to maintain safety and security.
- Coordinated catering and set up conference rooms for corporate and client meetings.
Sales Advocate/Store Manager
Cricket Authorized Retailer - Best Wireless 1
2022.08 - 2022.12
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Assist customer's with troubleshooting issues
- Responsible for opening and closing the store (Key holder)
- Attended morning huddle calls to gain knowledge for the daily goals for the company.
- Take payments for bill pays, upgrades, new lines, new accounts and accessories.
- Developed retailer market business plan and sales strategy to attain company sales goals and profitability.
- Managed a single location working 10 hours shifts 50 hours a week learning how to come up with new marketing ideas such as on-boarding activities like campaigning and new sales pitches for newly and existing customer's.
- Reviewed market study to determine optimum retailer locations.
- Formed and maintained strong relationships with retailer network to gain resources and tools for optimal business success.
- Received tracking reports from shipments such as new phones and accessories adding new items into the store's inventory
- Participated in retailer network business management activities to maintain operational standards.
- Oversaw and managed implementation activities to adhere to retailer program policies.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used product knowledge, sales abilities, training videos and customer relations skills to drive substantial sales increases and traffic to the store.
- Processed accurate credit, debit, and cash sales transactions for each customer per day.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Increased business sales utilizing Best Wireless Groupme app for more new daily knowledge.
- Discussed phone payment plans and network plans with customers, outlined restrictions and educated them on the company policies and expectations.
Sales Associate Manager
Priscilla McCall's
2016.12 - 2018.07
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations. - Provided positive first impressions to welcome existing, new and potential customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions about sizing, accessories and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics. Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability. Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Recommended accessories and complementary purchases to boost revenue.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Processed product returns and assisted customers with other selections.
Sales Associate
Priscilla McCall's
2016.06 - 2016.12
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new and potential customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions about sizing, accessories and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics. Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability. Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Recommended accessories and complementary purchases to boost revenue.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Processed product returns and assisted customers with other selections.
Education
Associate of Arts - Business Administration Human Resource Management
Guilford Technical Community College
Jamestown, NC12.2023
High School Diploma -
Pinecrest High School
Southern Pines, NC06.2012
Skills
1. Data Entry and Database Software Proficiency
2. Multi-Line Telephone Skills
3. Automated and Manual Data Entry Expertise
4. Billing and Payment Processing Knowledge
5. Customer Service Excellence
6. Interpersonal Communication Skills
7. Sales Expertise with a track record of meeting quotas and goals
8. Cash Handling and Cash Register Operations
9. Reception and Information Desk Management
10. Strong Attention to Detail
11. Time Management and Flexible Work Schedule Adaptability
12. Familiarity with radio protocols, etiquette, and knowledge of radio codes
Timeline
1st Shift Lead Supervisor
Sunstates Security - Honda Jet Corporate Security
2023.09 - 2024.04
3rd Shift Supervisor Honda Corporate Security
Honda Jet Aircraft Company - Sunstates Security
2023.05 - 2023.09
Security Officer
Sunstates Security - Honda Jet Corporate Security
2023.02 - 2023.05
Receptionist
H&R Block
2022.12 - 2023.02
Sales Advocate/Store Manager
Cricket Authorized Retailer - Best Wireless 1
2022.08 - 2022.12
Sales Associate Manager
Priscilla McCall's
2016.12 - 2018.07
Sales Associate
Priscilla McCall's
2016.06 - 2016.12
Associate of Arts - Business Administration Human Resource Management
Guilford Technical Community College
High School Diploma -
Pinecrest High School
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