Alexandra Moore
West Newbury,MA
Summary
Results-driven and dynamic professional with a knowledgeable background in managing a range of recruiting and human resources functions, supervising administrative tasks, and delivering exceptional customer service within a fast-paced office setting. Proficient in managing schedules, coordinating meetings, and performing interviews to enhance organizational productivity. Skilled in fostering supportive and engaging work culture through effective counseling and coaching. Proven success in surpassing new hire targets and achieving high retention rates by incorporating employee engagement activities. Adept at conducting thorough background verifications and reference checks and administering training sessions for new hires to facilitate smooth transition into the organization. Instrumental in maintaining clear lines of communication with stakeholders and cultivating an inclusive business environment.
Overview
8
8
years of professional experience
Work History
Recruiting/Employee Services Manager
BAYADA Home Health Care
Beverly, USA
01.2023 - Current
- Oversee the full life cycle of recruitment processes, identifying, screening applications, interviewing candidates, and onboarding Certified Nursing Assistants, and Home Health Aides.
- Conduct interviews, verify references, work history, background checks, I-9 verification, and credentials to ensure compliance with state and local requirements.
- Conduct orientation sessions for new employees to communicate company policies, and assure a smooth transition into their respective roles.
- Attend career fairs and hiring events to attract and hire qualified candidates.
- Meet with BAYADA office directors and managers to develop and identify objectives and needs in staffing.
- Continuously surpassed the new hire starts goal set by the recruiting manager, demonstrating strong recruitment acumen.
- Attained and maintained a high retention rate of 87.9% of the employee census, highlighting effective staff engagement, management, and recognition.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Fostered a supportive and productive work environment by offering development and training opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responsible for compliance with state and local regulations and standards by performing regular internal audits of employees.
Client Services Manager
BAYADA Home Health Care
Beverly, USA
01.2021 - 01.2023
- Supervised daily activities of over 80 home healthcare workers, ensuring efficient task completion.
- Maintained and coordinated schedules for over 150 elderly clients in need of home care assistance.
- Oversaw incoming calls from vendors, field staff, and clients to address and resolve various service inquiries.
- Processed field staff payroll with precision, in compliance with payroll standards and regulations.
- Nurtured a conducive business environment by fostering mutually beneficial relationships with vendors and clients.
- Attained a consistent gross margin of 40% for sustained profitability by monitoring essential case-load metrics.
- Managed a case load of 1,200 hours, demonstrating adept workload management and efficient allocation of resources across the team.
- Provided timely updates on services and scheduling changes to vendors, clients, and staff, while maintaining regular and effective communication channels.
- Provided guidance to team members on how to handle difficult situations with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Installation Coordinator & Customer Service Representative
Plumbing, Heating, Cooling, and Electric
Wakefield, USA
01.2019 - 01.2021
- Managed customer communication regarding scheduled appointments, and coordinated follow-up appointments with customers to address any concerns or inquiries related to their issues.
- Devised comprehensive daily and weekly schedules to ensure timely resolutions to their equipment needs.
- Addressed and resolved customer escalations by implementing effective solutions regarding their equipment issues.
- Enhanced customer experience by offering Mass Save financing options in line with the customer’s potential new cooling or heating equipment.
- Reduced callback issues by adjusting and managing service technicians’ schedules to accommodate customer issues.
Case Manager
Insight Service Group
Danvers, USA
01.2017 - 01.2018
- Devised and implemented weekly schedules for investigators to ensure timely progress on all assigned cases.
- Maintained regular communication with clients and delivered accurate case updates aimed at assuring effective communication and transparency throughout the legal process.
- Developed strategic plans in collaboration with investigators to determine the most effective course of action, driving successful case outcomes, and client satisfaction.
- Managed a diverse caseload of 200 cases spanning across six different states, demonstrating a strong understanding of multi-jurisdictional operations.
- Prepared and presented case reports and summaries to stakeholders and management.
Education
Bachelor Degree - Criminal Justice
Rhode Island College
Providence, RI01.2017
Skills
- Employee Relations
- Recruitment & Retention
- Relationship Building & Networking
- Team Training & Development
- Staff development
- Interviewing
- Marketing
- Conducting Orientation
- Data Analysis & Reporting
- Strategic Planning
- Internal Audit & Regulatory Compliance
- Customer Service
- Problem Solving
- Client Relations
- Cold Calling
- Workday
- MS Office Suite
- Adobe Acrobat
- Google Docs
- Greenhouse (ATS)
- ADP
Affiliations
2 year Captain, Women's Basketball Team Rhode Island College, Providence, RI
· Devoted 30 hours weekly to intensive training, playbook analysis, and match preparation, demonstrating unwavering dedication to athletic and academic pursuits.
Timeline
Recruiting/Employee Services Manager
BAYADA Home Health Care
01.2023 - Current
Client Services Manager
BAYADA Home Health Care
01.2021 - 01.2023
Installation Coordinator & Customer Service Representative
Plumbing, Heating, Cooling, and Electric
01.2019 - 01.2021
Case Manager
Insight Service Group
01.2017 - 01.2018
Bachelor Degree - Criminal Justice
Rhode Island College
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