Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Morales

San Antonio,TX

Summary

Dynamic Back Office Medical Assistant with a proven track record at Dermatology San Antonio, excelling in clinical documentation and client relations. Enhanced patient outcomes through effective communication and education, while streamlining processes to reduce wait times. Skilled in data entry and inventory management, ensuring optimal operational efficiency and patient care.

Overview

8
8
years of professional experience

Work History

Back Office Medical Assistant

Dermatology San Antonio
03.2018 - 01.2022
  • Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
  • Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback
  • Tracked inventory and assisted in restocking of examination rooms and stations.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history, and obtaining necessary authorizations from insurance providers.
  • Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Oriented and trained new staff on proper procedures and policies.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Front Office Receptionist

Alamo Refrigeration
01.2017 - 03.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Tracked warranty inforamtion in Microsoft/Excel spreadsheets
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.

Back Office Medical Assistant

Family First Care Clinic
01.2014 - 01.2016


  • Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Helped improve patient outcomes by educating and advising on relevant treatments and aftercare.
  • Phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.

Education

High School Diploma -

Victory Learning Center
San Antonio, TX

Certificate - Medical Assistant

Concorde Career College
San Antonio, TX
06.2011

Skills

  • Data entry and file management
  • Administrative support
  • Schedule coordination
  • Mail processing
  • Client relations
  • Customer service
  • Clinical documentation

Timeline

Back Office Medical Assistant

Dermatology San Antonio
03.2018 - 01.2022

Front Office Receptionist

Alamo Refrigeration
01.2017 - 03.2018

Back Office Medical Assistant

Family First Care Clinic
01.2014 - 01.2016

High School Diploma -

Victory Learning Center

Certificate - Medical Assistant

Concorde Career College

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