Summary

Overview

Work History

Education

Skills

Timeline

Alexandra Morales

San Antonio,Tx

Summary

Recent Bachelor of Applied Technology graduate in Operations Management with experience in customer service, relationship management, administrative coordination, and fast-paced business environments. Strong communicator with experience building positive customer relationships, coordinating multiple priorities, and working collaboratively across teams. Skilled in Microsoft Office, problem solving, and adapting to new processes and systems. Motivated to develop a career in business and customer-focused sales while contributing to team and organizational goals.

Overview

years of professional experience

Work History

Full Time Nanny / House Manager

Private Family

San Antonio, Tx

08.2023 - Current

Independently managed schedules, appointments, transportation, and changing priorities.
Communicated regularly with parents to coordinate needs, schedules, and expectations.
Managed household purchasing, inventory, and supplies while maintaining accurate records.
Adapted to changing circumstances while maintaining a dependable and professional relationship.

Care Coordinator

Nuvia Dental Implant Center

San Antonio, Tx

03.2025 - 09.2025

Served as a primary point of contact for patients, building relationships and providing personalized support throughout their treatment process.
Communicated with patients, providers, and internal teams to coordinate appointments, follow-ups, and next steps.
Identified patient needs and concerns and worked to provide appropriate solutions while maintaining a positive customer experience.
Managed multiple priorities in a fast-paced environment while meeting deadlines and maintaining accurate records.
Utilized Dentrix, Eaglesoft, and Open Dental to maintain customer information and support daily operations.
Handled high volumes of telephone and electronic communication while prioritizing requests and responding professionally.

Registered Dental Assistant (RDA)

Mahlman & Boarders Orthodontics

Richmond, Tx

06.2021 - 04.2023

Built positive relationships with patients and families while providing professional, personalized service.
Communicated clearly with patients, parents, and team members in a busy healthcare environment.
Coordinated multiple priorities while supporting efficient daily operations.
Worked collaboratively with clinical and administrative teams to maintain a positive patient experience

Bank Teller

Gulf Coast Educators FCU

Pasadena, Tx

01.2018 - 05.2020

Built strong member relationships by providing professional, personalized service and responding to individual needs.
Processed transactions accurately while following established procedures and internal controls.
Communicated financial information clearly and professionally to members.
Identified member needs and directed them toward appropriate products and services.
Maintained confidentiality while handling sensitive financial informatio

Kohls Associate

Kohls Department Store

Pasadena, TX

06.2015 - 2018

Assisted customers by identifying needs, answering questions, and providing recommendations to support purchasing decisions.
Built positive customer relationships through approachable and personalized service.
Supported store sales and operational goals while maintaining company standards and procedures.
Collaborated with team members to provide an efficient and positive customer experience.
Assisted with merchandise organization, replenishment, and daily store operations.