Alexandra Moreno

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Documented care actions by completing records and logs in medical software system.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Identified and reported unsafe situations to maintain adherence to safety protocols.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
• Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Documented patient information and care activities in electronic health record.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Facilitated personal hygiene management, feeding and ambulation.
• Transported patients between rooms and appointments or testing locations.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Followed directions of licensed nurses to administer medications and treatments.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Upheld infection control and prevention policies across different patient-facing areas.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
• Supported needs of 5+ residents under long-term care5
• Supported needs of 5+ residents under long-term care
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs

• Managed accounts to retain existing relationships and grow share of business.
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Communicated product quality and market comparisons by creating sales presentations.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Established and cultivated solid business relationships with new or existing customers.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Evaluated performance against goals and implemented appropriate development plans.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Recruited and hired top-level talent to add value and expertise to sales department.
• Developed and maintained positive relationships with key decision-makers and influencers.
• Established relationships with prospects and customers to promote product understanding and drive sales growth.
• Configured and modified product systems to meet customer-specific needs.
• Tracked sales data for analysis and forecasting.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Hit company goals of $15,000 Monthly and over achieved at $30,000 per month promoted to develop Norwegians new website and asked to give my expertees and opinion on a new product and website that individually helped the company's development and sold packages sold from $499-$3,499
• Persuading members who never used their $20,000 to $50,000 timeshare they already purchased to upgrade and buy into our deal and explain with patience and personally showing them personally online for hours at a time on the phone
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Managed timely and effective replacement of damaged or missing products.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Cross-trained and provided backup support for organizational leadership.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Created and maintained detailed database to develop promotional sales.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Implemented and developed customer service training processes.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered constant flow of customer calls with minimal wait times.
• Processed customer service orders promptly to increase customer satisfaction.
• Provided primary customer support to internal and external customers.
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.

#1Top Sales individually hIt company goals such as product of credit cards and Identy theft protection

sales hit Goals every month

• Communicate with customers in English
• Have basic math skills
• Lift up to 50 lbs
• Follow directions Team player

Able to work at a pronto pace ,diligently all hands on effort

• Be courteous and provide great customer service
• Carry up to 70 lbs,
• Skilled in managing closing shifts, operating cash registers