Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
Alexandra Mota Paredes

Alexandra Mota Paredes

Lodi

Summary

Dedicated Certified Swing Manager driven to provide exceptional customer service, improve team effectiveness and deliver correct orders, clean facilities, and accurate order totals. Offering years of restaurant industry experience and a reliable, hardworking nature focused on team and company success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Certified Swing Manager

McDonald's Restaurant
Garfield
05.2025 - Current
  • The Swing Manager leads shifts every week, making sure guests receive a fast, accurate, and friendly experience every visit. This person is also responsible for performing tasks to close the restaurant and cash out the system for the day.
  • Provided guidance on proper use of POS systems for efficient checkout times.
  • Ensured compliance with local health codes and safety regulations.
  • Analyzed customer feedback surveys to identify areas of improvement.
  • Performed daily cash register reconciliations and deposits.
  • Supervised floor operations during peak hours of business activity.
  • Kept premises clean and neat by proactively monitoring all areas of operations.

Sales Associate

Target
Allentown
02.2022 - 06.2025
  • Organized stockroom shelves according to size, color or style.
  • Conducted inventories on a regular basis to track stock levels.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Demonstrated product features and benefits for customers' needs.
  • Assisted customers with product selection, sizing and styling.
  • Processed credit card transactions quickly and securely.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Greeted customers and provided exceptional customer service.

Pharmacy Customer Service Representative

Walgreens
Bergenfield
07.2024 - 09.2024
  • Operated cash register to process payments from customers.
  • Provided excellent customer service by responding to inquiries in a timely manner.
  • Performed other duties as assigned by management team.
  • Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
  • Greeted customers, answered questions and provided assistance with product selection.
  • Answered incoming calls promptly, courteously, and professionally.
  • Maintained cleanliness of work area at all times.

Education

High School Diploma -

Garfield High School
Garfield, NJ
06-2021

Skills

  • Shift management
  • Customer service
  • POS system operation
  • Cash handling
  • Health and safety compliance
  • Inventory management
  • Team leadership
  • Effective communication
  • Employee training
  • Problem-solving
  • Dining Services
  • Safe food handling
  • Communication

Certification

  • Registered Behavior Technician

An RBT is paraprofessional who works one-on-one or in small groups with clients and their families dealing with learning behavioral challenges. An RBT works under the guidance of a supervisor, a Board Certified Behavior Analyst to collect data to carry out treatment protocols or behavior plans.

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Certified Swing Manager

McDonald's Restaurant
05.2025 - Current

Pharmacy Customer Service Representative

Walgreens
07.2024 - 09.2024

Sales Associate

Target
02.2022 - 06.2025

High School Diploma -

Garfield High School

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