Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Mounmanivong

Colorado Springs,CO

Summary

Proven customer service expert with a history at Target, adept in attentive communication and proficient in conflict mediation. Enhanced team performance and customer satisfaction through personalized consultations and effective problem resolution. Skilled in retail operations, including inventory management and sales enhancement, demonstrating a detail-oriented and composed approach in high-stress situations.

Overview

3
3
years of professional experience

Work History

Style Consultant

Target
12.2022 - 02.2025
  • Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
  • Increased customer satisfaction by providing personalized style consultations and recommendations.
  • Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
  • Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
  • Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
  • Assisted customers in selecting appropriate accessories to complement their outfits, enhancing overall aesthetics and boosting sales of additional items.
  • Mentored junior style consultants, sharing best practices for effective consultations and relationship-building techniques.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Hostess/Busser

Pho-nomenal
09.2022 - 11.2022
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Answered phone calls to take orders, give information and document reservations.

Crew Member

McDonald's
02.2022 - 04.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Education

High School Diploma -

Sand Creek High School
7005 Carefree Cir N, Colorado Springs, CO 80922
05-2024

Skills

  • Attentive Communication
  • Customer Engagement
  • Proficient in Conflict Mediation
  • Customer Complaint Resolution
  • Team Engagement Skills
  • Effective Problem Resolution
  • Detail-Oriented Approach
  • Composed in High-Stress Situations
  • Retail experience
  • Stocking supplies and retail products
  • Customer Service Expertise
  • Patience and empathy

Timeline

Style Consultant

Target
12.2022 - 02.2025

Hostess/Busser

Pho-nomenal
09.2022 - 11.2022

Crew Member

McDonald's
02.2022 - 04.2022

High School Diploma -

Sand Creek High School

Similar Profiles

CREATE PROFILE
Alexandra Mounmanivong