ALEXANDRA MUNS

• Served as the single point of contact for schools, ensuring we were meeting their expectations and exploring growth opportunities.
• Managed a team of 10 providers - including interviewing, timesheet review, setting expectations, feedback and performance reviews, etc.
• Coordinated and supported provider onboarding activities
• Scheduled referrals with providers within 48 hours
• Followed up with referrals to evaluate the satisfaction of services provided
• Maintained positive and strong relationships with client leadership team by way of regular communication and meetings
• Resolved clients requests or concerns with a sense of urgency
• Ensured the schools were staffed properly and in a timely manner
• Conducted meetings with schools to assess HelloHero’s performance
• Ensured student documentation was complete and submitted to schools (e.g. ETRs, progress reports, etc.)
• Ensured all events were completed correctly and timely on the virtual platform
• Trained and supervised Care Coordinators

• Contacted parents via phone call, text message and email to schedule therapy appointments for students.
• Created schedules for students and sent confirmation emails and login instructions prior to start of therapy sessions
• Served as point of contact for parents should they have questions or need to change student schedules.
• Created and maintained excel spreadsheets for each school

• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Maintained clean and safe environment to promote patient safety and comfort.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Assisted patients with ADL’s such as bathing, dressing, grooming, feeding, ambulating and
  bathroom assistance.
• Performed EKG monitoring
• Performed blood draws
• Collected samples for urinalysis.
• Providing one to one care/supervision to patients with special needs.
• Provide emotional support to patients.
• Assisting nurses with any task at hand including reposition and cleaning patients.

• Greet and direct all students, faculty, staff, recruiters, and visitors.
• Assist professional staff with developing/hosting special career events.
• Inspected/revised Center website/other social media programs to insure ADA compliance.

• Coached /trained employees on current processes/procedures in marketing Samsung product line.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Accurately prepared promotional materials for sales staff in high volume department store

• Achieved/exceeded monthly and annual sales goals for Alexis Bittar brand.
  • Developed/shared ideas with selling manager to maximize and drive sales.
  • Liaised with buying office and vendors to communicate product needs and customer
  requests.
  • Maintained superior product knowledge of brand to cultivate customer base and boost sales.Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Engaged, educated, and befriended customers to deliver amazing shopping experience.
• Communicated product information with confidence and educated consumers about company.

• Cultivated loyal clientele through provision of expert product information and customer
service.
• Assisted in operation of high-volume store including setup, breakdown, and inventory
control.
• Conducted visual merchandising including front windows and interior showcases.
• Processed all cash and credit transactions using POS and answered all client inquiries.
• Utilized Excel to develop contact list for all clients including purchase details, total sales
volume, dates of sale, and methods of clientelling activity.