Alexandra Mutter
De Forest,WI
Summary
Versatile team member offering over ten years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to a growing company.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Instacart Shopper
Instacart
Madison, WI
04.2020 - Current
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Loaded and unloaded orders at customer's homes or locations.
- Used verbal communication skills to interact with customers and coworkers while on deliveries.
- Delivered orders within the allotted time frame, ensuring customer satisfaction throughout the process.
- Followed company policies regarding safety and security at all times during deliveries.
Personal Nanny
Private Family
West Bend, WI
10.2016 - 07.2018
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Bartender
West Bend Country Club
West Bend, WI
08.2016 - 04.2018
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Reconcile receipts at the end of the night using Micros point-of-sale system.
- Conduct monthly inventory of all bar stock with the Bar Manager.
- Train new hires to serve drinks responsibly, how to properly mix drinks and ensuring customers are satisfied.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Set up glassware, liquor and other necessary supplies for special events.
- Served high customer volumes during special events, nights and weekends.
Independent Team Beachbody Coach
Beachbody
Menomonee Falls, WI
05.2014 - 02.2018
- Keep clients on track with their workout programs and nutritional intake.
- Put together accountability/support groups.
- Market and retail Beachbody procedures and services.
- Participate in coach training sessions on team, state, and national level.
- Assist customers in achieving health and fitness goals.
- Work closely with other coaches to collaborate on new programs, enhance personal development and share successful business tools.
Bartender
Hilton Milwaukee
Milwaukee, WI
08.2013 - 08.2017
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Waitress
Hilton Milwaukee
Milwaukee, WI
08.2013 - 08.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Education
Health And Wellness Certification - Health And Wellness
Integrative Nutrition
Integrative Online 04.2015 - 06.2016
Skills
Service standard compliance
Strategic sales knowledge
Complaint resolution
Money handling abilities
Scheduling
Problem-Solving
Excellent Communication
Planning and Coordination
Good Telephone Etiquette
Timeline
Instacart Shopper
Instacart
04.2020 - Current
Personal Nanny
Private Family
10.2016 - 07.2018
Bartender
West Bend Country Club
08.2016 - 04.2018
Health And Wellness Certification - Health And Wellness
Integrative Nutrition
04.2015 - 06.2016
Independent Team Beachbody Coach
Beachbody
05.2014 - 02.2018
Bartender
Hilton Milwaukee
08.2013 - 08.2017
Waitress
Hilton Milwaukee
08.2013 - 08.2017