ALEXANDRA NAVARRO

• Non-profit organization, federally operated grant CCBHC-IA
• Assistant Project Director is responsible for assisting project director in meeting grant required attestations by improving access to evidence-based services for behavioral health clients, monitoring implementation strategies, and evaluating outcomes within CCBHC-IA project; a federal funded grant granted to agency.
• Sole focus on improving agencies diversion, equity, and inclusion policies and experiences for underpopulated community members.
• Collaborate with Project Director, Project Evaluator, Board of Directors, and Quality Improvement on evaluating project performance
• In collaboration with project team, ensure stakeholder engagement and satisfaction
• Direct oversight of Community Liaison role that focused on improving community engagement and
• Collaborates with service Vice Presidents and Program Managers to develop, implement, and improve workflows and capacity to provide timely access to evidence-based services
• Works with project leadership and agency leadership and management to improve client experience.

Essential Responsibilities:

• Direct oversight of 6 outpatient case managers
• Maintains required supervisory documentation and held recurrent weekly meetings with team
• Assigned clinical cases daily, attended to urgent clients as needed.
• Participated as member of management team of the CCBHC Project
• Responsible for fully training new staff
• In collaboration with Project Director, collaborated with stakeholders within Community Healthlink and in the community to improve access to behavioral health and primary care services
• In collaboration with CCBHC Clinical Supervisor, created workflows for effective and responsive teamwork among clinicians and case managers
• Identified gaps in services and provided data for purpose of client advocacy
• Participated in collaborative case conferences regarding service planning for clients
• Regularly attend staff meetings, clinical team meetings, team meetings, supervision and all other required meetings

• Regional Operations Manager of sites in central Boston, MA
• Hybrid independent role that collaborated with regional team.
• Managed over 30 projects utilizing medical scribe services under Mass General Brigham client, one of top 10 most profitable clients in the company.
• Direct oversight of 9 Chief Scribes who collectively oversaw an average of 100 team members; weekly supervision of each.
• Minimized average open hours to maximize average clinical hours covered across the region by resolving problems in workflows to improve profitability.
• Organized and created new workflows, workbooks, and spreadsheets to improve overall team organization. Monitored progression.
• Maintained consistent communication and facilitated meetings with clients, team, members and
  supervisors to ensure a good flow of communication.
• Conducted interviews, introduction calls and determined placement of new hires, as well as oversight of onboarding and initial training for all new team members.
• Appointed and trained new managers.
• Coordinated implementations of new programs, and clients with the company.
• Reviewed, assessed, and entered data into spreadsheets to evaluate the success of the region.
• Forecasted, and prepared for turnover by anticipating hiring needs, and identifying ways to improve
  retention.
• Attended recruiting meetings to represent agency and recruit local staff for regional support.

• Worked collaboratively with the integrated team to coordinate the delivery of appropriate behavioral health and other support services, including coordinating meet and greets between client and clinical staff.
• Performed comprehensive case management plans depending on the supportive service needed for clients.
• Made appropriate referrals to existing community agencies for additional services as needed within the community.
• Provided ongoing case management services to assist clients with benefits (i.e., SSI, EAEDC, MassHealth and other health insurance and other community resources).
• Participated in collaborative case conferences regarding service planning
• Regularly attended staff meetings, clinical team meetings, team meetings, required meetings.
• Prepared and maintained confidential client documentation.
• Attended or participated in relevant trainings.

• Direct Manager of scribe program in outpatient family medicine department
• Meticulously identified and rectified inconsistencies, deficiencies, and discrepancies in scribe’s medical documentations and cross-trained staff as needed
• Developed strategic workflow plans and decisions regarding future targets
• Direct oversight of medical scribe trainers and monitored progressed trainings of all new scribes
• Maintained productive relationships with administration
• Created weekly schedules for providers and scribes and provided on-call support for scheduling purposes
• Provided support for professional development within scribe program to promote scribes to trainers.
• Maintained compliance with company and hospital requirements with billing standards.
• Experience with Kronos management tracking of employee timecards
• Interviewed, hired and terminated staff as needed

•Promoted within 6 months of medical scribe experience

•Recruited, hired and trained incoming scribes that were able to successfully integrate into their new sites and lead site to growth

•Performed quality assurance evaluations at end of each training session ensuring quality employees for sites

•Improved patient outcome by calling with reminder appointments daily

•Worked closely with medical providers in Family Health Center or Worcester Refugee clinic and (Homeless Outreach & Advocacy Program) specializing in substance abuse disorders and mental health.

•Managed morning call outs and emailed providers or scribes with appropriate schedule revisions

•In addition to leadership responsibilities, worked full time clinical shifts as a medical scribe.

•Gained experience with Substance Abuse knowledge a long with treatment and care plans.

• Worked closely with medical providers documenting clinical findings and provider plans and organizing their digital medical charts
• Contributed to a reduction in patient wait time by 50%
• Assisted physicians in focus studies on subject of patient care
• Recorded patients history of present illness, vital statistics and test results in medical records
• Improved Outpatient administration by compiling and analyzing data and identifying areas of improvement.
• Accurately documented all elements of treatments, medications, discharge instruction and follow-up care.

•Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.

•Accompanied physicians through day in fast-paced, stressful environments.