Alexandra Nelson
White Bear Lake,MN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Automotive and Truck industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Service Advisor
SEARS IMPORTED AUTOS
MINNETONKA, Minnesota
08.2021 - Current
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Communicated professionally with colleagues, freelancers and clients.
- Sought ways to improve processes and services provided.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided ongoing guest service.
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
Truck Service Advisor
White Bear Lake Superstore
White Bear Lake, Minnesota
09.2019 - 07.2021
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Test drove vehicles to determine problems and test repairs.
- Communicated issues to supervisor and helped develop solutions.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
- Assessed vehicle maintenance status and completed needed service.
- Explained estimates and determined repair timelines to manage customer expectations.
Service Advisor
Buerkle Honda
White Bear Lake, Minnesota
08.2018 - 09.2019
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Delivered prompt service to prioritize customer needs.
- Recommended products to customers, thoroughly explaining details.
Business Development Associate
St Paul Autos
Inver Grove Heights, Minnesota
10.2017 - 08.2018
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Developed business contacts using cold and warm techniques.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Developed new business by networking with prospects and valuable customers at Auto Shows and In House Dealership events.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Effective liaison between customers and internal departments.
Education
Dental Assisting
Century College
White Bear Lake, MNHigh School Diploma -
White Bear Lake High School
White Bear Lake, MNSkills
- Customer Service
- Attention to Detail
- Upbeat and Positive Personality
- Computer Proficiency
- Listening Skills
- Handling Customer Complaints
- Multitasking and Organization
- Upselling Products and Services
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Patient and Empathetic
- Team-Oriented and Cooperative
Timeline
Service Advisor
SEARS IMPORTED AUTOS
08.2021 - Current
Truck Service Advisor
White Bear Lake Superstore
09.2019 - 07.2021
Service Advisor
Buerkle Honda
08.2018 - 09.2019
Business Development Associate
St Paul Autos
10.2017 - 08.2018
Dental Assisting
Century College
High School Diploma -
White Bear Lake High School
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