Alexandra Nelson
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
Work History
Bartender/Server Manager
The Stillery
10.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Bugsy's Bar
03.2021 - 04.2022
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
COUNTRYSIDE PIZZA & GRILL
07.2016 - 08.2021
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Customer Service Representative
Trillium Community Health Plan
01.2018 - 01.2019
- Managed customer calls effectively and efficiently in a fast paced call center
- Working knowledge of Protected Health Information (PHI) and HIPPA
- Knowledge of denial codes and ICD-10 codes
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma - General Studies
Sheldon High School
Eugene, OR06.2012
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Inventory
- Staff management
Timeline
Bartender/Server Manager
The Stillery
10.2022 - Current
Bartender
Bugsy's Bar
03.2021 - 04.2022
Customer Service Representative
Trillium Community Health Plan
01.2018 - 01.2019
Bartender
COUNTRYSIDE PIZZA & GRILL
07.2016 - 08.2021
High School Diploma - General Studies
Sheldon High School
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