Summary
Overview
Work History
Education
Skills
References
Timeline
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Alexandra Nevarez

Moses Lake

Summary

Detail-oriented and reliable professional with a strong background in customer service and office administration. Proven ability to handle a wide range of tasks, including managing customer inquiries, resolving issues efficiently, and supporting daily office operations. Excellent interpersonal and communication skills, with a focus on delivering high-quality service and maintaining a positive client experience. Skilled in multitasking, data entry, scheduling, and utilizing office software to ensure a smooth workflow and organizational efficiency. Adept at working independently or as part of a team in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Accounts Payable and Receivable Clerk

Omni Staffing Services
Moses Lake
06.2023 - 12.2024
  • Processed invoices for timely payments to vendors and suppliers.
  • Managed accounts receivable by recording incoming payments accurately.
  • Reconciled monthly statements to ensure accurate financial records.
  • Communicated with vendors regarding payment discrepancies and inquiries.
  • Assisted in maintaining organized filing system for financial documents.
  • Reviewed expense reports for compliance with company policies and procedures.
  • Utilized accounting software to track transactions and generate reports.
  • Monitored customer account details for payment activity.

Call Center Representative

Premera Blue Cross Of Washington
Moses Lake
07.2021 - 05.2023
  • Answered customer inquiries regarding insurance plans and benefits.
  • Provided accurate information on claims processing and status updates.
  • Assisted clients in navigating online account management tools.
  • Documented customer interactions in the CRM system for tracking purposes.
  • Educated customers on preventive care services and wellness programs offered.
  • Handled escalated calls with professionalism and empathy to ensure satisfaction.
  • Maintained up-to-date knowledge of company policies and industry regulations.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Medical Receptionist

Samaritan Healthcare
Moses Lake
03.2018 - 07.2021
  • Managed patient check-in process and confirmed appointments daily.
  • Coordinated communication between medical staff and patients efficiently.
  • Scheduled patient appointments using electronic health record systems.
  • Processed insurance information and verified eligibility for services.
  • Maintained organized patient records and ensured confidentiality compliance.
  • Assisted patients with inquiries regarding services and procedures promptly.
  • Handled incoming calls, directing them to appropriate departments effectively.
  • Prepared and maintained waiting area for optimal patient comfort and experience.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Education

High School Diploma -

Moses Lake High School
Moses Lake, WA
06-2015

Skills

  • Invoice processing
  • Accounts reconciliation
  • Financial reporting
  • Payment monitoring
  • Compliance review
  • Customer relationship management
  • Attention to detail
  • Problem solving
  • Time management
  • Accounts payable software
  • Accounts receivable software
  • Payment processing
  • Debt collection
  • Payroll administration
  • Payment coding
  • Payment scheduling
  • Quickbooks
  • Payroll processing
  • Goal setting
  • Claims processing
  • Data entry
  • Customer account management
  • HIPAA compliance
  • Patient information handling

References

References available upon request.

Timeline

Accounts Payable and Receivable Clerk

Omni Staffing Services
06.2023 - 12.2024

Call Center Representative

Premera Blue Cross Of Washington
07.2021 - 05.2023

Medical Receptionist

Samaritan Healthcare
03.2018 - 07.2021

High School Diploma -

Moses Lake High School

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