Alexandra Nicassio
Marietta,GA
Summary
Personable Office Administrator with 2 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting clients, answering incoming phone calls and fulfilling staff members' requests. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Benchmark Physical Therapy
11.2022 - Current
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements in alignment with HIPAA protocols.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Devised appointment guidelines and schedules for around 90 treatment appointments each day.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Guest Service Associate
RaceTrac
08.2022 - 11.2022
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Assisted in maintaining back room operations by unloading deliveries.
Administrative Assistant Intern
Instant Imprints
05.2017 - 08.2020
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Prioritized work tasks and remained flexible to workload changes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
Bachelor of Science - Cybersecurity
Kennesaw State University
Kennesaw, GA05-2025
High School Diploma -
Etowah High School
Woodstock, GA05.2020
Skills
- Office administration
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving
- Microsoft office
- Issue Resolution
- Time management
Timeline
Patient Care Coordinator
Benchmark Physical Therapy
11.2022 - Current
Guest Service Associate
RaceTrac
08.2022 - 11.2022
Administrative Assistant Intern
Instant Imprints
05.2017 - 08.2020
Bachelor of Science - Cybersecurity
Kennesaw State University
High School Diploma -
Etowah High School
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