Alexandra Nisperos
oakland,CA
Summary
Experienced Partner with a background in strategic planning, business growth, and team leadership. Skilled in fostering strong client relationships and providing innovative solutions for complex problems. Showcased ability to drive success through operational efficiencies and process improvements, and committed to delivering high-quality results and creating positive organizational impact.
Overview
6
6
years of professional experience
Work History
Partner Success Associate
Nabis
Oakland, Oregon
03.2023 - Current
- Bridged communication gaps between over 400 brands and 99% of California's retailers, ensuring streamlined operations and partnerships.
- Collaborated with a diverse range of internal and external stakeholders to advocate for partner needs, resulting in a 15% increase in partner satisfaction.
- Collaborated with a diverse range of internal and external stakeholders to advocate for partner needs, resulting in a 15% increase in partner satisfaction.
- Proactively identified and elevated operational issues, reducing resolution time by 25% through swift action and designated escalation channels.
- Delivered exceptional support to brands and retailers, ensuring high-quality service for all Nabis partners.
- Strategically redesigned email communication strategies, leading to a 40% increase in brand and retailer engagement.
Senior Marketplace Partner
All Day Kitchens
San Francisco, California
06.2021 - 09.2022
- Led the creation and rollout of an innovative onboarding and restocking process for brands.
- Successfully launched two new markets, in addition to managing expansion into additional ones, growing the brand portfolio to approximately 65-70 brands across four markets.
- Implemented systematic organizational methods to enhance the efficiency and accuracy of data preparation for entry.
- Leveraged a menu optimization framework to strategically restructure brand menus, maximizing company revenue.
- Coordinated resources and workflows to ensure a seamless onboarding experience for new partners.
- Managed daily market upkeep, including menu edits and partner account activations/deactivations, to maintain operational quality.
Customer Success Associate
All Day Kitchens
08.2020 - 06.2021
- Oversaw all aspects of operations for 20+ kitchen locations, from customer orders, courier dispatch, to inventory and payment processing.
- Executed operational protocols while elevating customer satisfaction through personalized service.
- Conducted detailed analyses of customer account health metrics to inform strategic business decisions.
- Utilized data insights to drive the development of future business strategies, and improve operational efficiency.
- Provided comprehensive training to new customer service partners, ensuring alignment with service excellence and company standards.
Stockroom Assistant
J.Crew
San Francisco, California
12.2019 - 08.2020
- Orchestrated inventory management strategies to meet enterprise sales objectives, enhancing organizational efficiency by 15%.
- Supervised shipment procedures, leading to a 99% on-time delivery rate, and ensuring accurate delivery of goods.
- Streamlined in-store restocking and mark-out programs, resulting in a 30% reduction in inventory discrepancies.
- Implemented innovative organizational systems that increased shipping efficiency by 20% and improved overall operational productivity.
- Implemented new organizational systems to maximize shipping efficiency and increase overall operational productivity.
Education
Some College (No Degree) - Graphic Design And Animation
Laney College
Oakland CASkills
- Company processes and procedures
- Client relationship management
- Proficient in Adobe Creative Cloud, Wacom, ClipStudio, Blender, and Procreate
- Multitasking
- Account management
- Partner engagement
Timeline
Partner Success Associate
Nabis
03.2023 - Current
Senior Marketplace Partner
All Day Kitchens
06.2021 - 09.2022
Customer Success Associate
All Day Kitchens
08.2020 - 06.2021
Stockroom Assistant
J.Crew
12.2019 - 08.2020
Some College (No Degree) - Graphic Design And Animation
Laney College
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