ALEX OCHOA
Industrial Organizational Psychologist
Los Angeles,CA
Summary
Ms. Ochoa brings more than five years of success in applying human resources and training and development to improve company communication and competitive performance. Alex enjoys successfully meeting the different needs of each client while also learning diversified novel ways to problem-solve. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing the work of completion consultants and completion supervisors. Successful introduction of lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager AMZL UTR
Amazon
Burbank, CA
08.2022 - Current
- Enhance, track, and report on metrics, which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices and systems to reduce turnaround time.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Diversity, Equity and Inclusion Team Leader
Amazon
Burbank, CA
08.2022 - Current
- Built strong relationships with customers through a positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Participated in cross-functional team-building activities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Organized and allocated resources required to meet the needs of 50-70 associates and 15 instructors
- Liaised with the internal communications team to develop engaging and inspiring inclusion and diversity communication strategy
Operations Manager & Training and Development
Amazon
Redlands, CA
07.2021 - 08.2022
- Created and manage onboarding program expediting integration into the culture, client portfolios, operational and compliance requirements, and increasing productivity and job readiness levels by 3-6 months
- Integrate top industry diversity and inclusion training to 200 employees for fostering an equitable culture
- Created a pilot internship program that exposed students to industry workplace settings and careers, while increasing competitive talent outreach by 25 percent, resulting in one full-time offer of three selected interns
- Spearheaded department training to enhance employee performance and boost employee productivity
- Developed surveys to identify training needs based on projected production processes and changes.
- Launching new mentorship program, evaluations training programs and improvements to upper management to enhance effectiveness.
Co-Founder of Latinos
Latinos, I-O
Los Angeles, CA
06.2020 - Current
- Professional networking and learning association for Latinos in Industrial Organization Psychology
- Coordinated monthly leadership workshops to educate team members on best practices to optimize productivity
- Improved brand awareness by monitoring all conferences/meetings, fostering membership acquisitions, and decisions for key leadership positions
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders, and served as a key advocate for various personnel issues
- Created talent strategies to enhance the development of a skilled talent pipeline across top IO Universities, fortune 500 companies, and produced itineraries for visiting scholars and speakers from nationally acclaimed universities and research institutes
Graduate Supervisor/Payroll Specialist
California Baptist University
Riverside, CA
07.2018 - 03.2020
- Developed a training program to reskill or upskill employees across multiple technology career areas, measure skill gaps, inform competency analysis, and reduce turnover rates by 40 percent
- Administered leave of absence, accommodation, and ergonomic programs and reviews, including assisting with interpretation, compliance and communication of applicable state and federal laws, employee status reviews, and ensuring proper employee status notification to payroll
- Designed training procedures, implemented programs in order to increase work performance and redesigned the onboarding process
Industrial Organizational Consultant
Riverside County
Riverside, CA
09.2018 - 03.2020
- Conducted job analysis, updated job descriptions, and analyzed job satisfaction surveys
- Trained management using the “pin pointing” method for effective delegation, provided tools to measure and evaluate engagement and productivity
- Led full cycle recruitment services for organization, worked with job and curriculum developers towards effective programs which included hands on job training for people with disabilities and placing people in competitive job positions, created new hire training, and coaching services
- With HR partnership, produce workforce analysis reports to brief C-suite on solutions that increase retention quotas, engagement levels, performance improvements, and reducing soft and skill gaps
Education
Master of Arts - Industrial Organizational Psychology
06.2020
GPA: 3.98
Bachelor of Arts - Psychology and Human Resource
06.2016
Skills
- Training and Development
- Organizational Strategies and Implementation
- Employee testing and Selection
- Workforce Strategies Human Resources
- Organizational development and Analysis
- Succession Planning
- Consultation and Facilitation
- Organization and Talent Solution
- Tableau
- Pivot tables
- Fluent in Spanish
- Employee relations and conflict resolution
- Team Leadership & Development
- Strategic planning
Certification
Certified Diversity, Equity and Inclusion in the Workplace Certificate, USF Office of Corporate Training and Professional Education- May 2021
Affiliations
- Co-Founder/ Vice President of Latinos in I-O 2020
- President of Cohort 2019
- SIOP Professional Member 2018
- Board Member PIHRA Liaison for Student population 2017
- Founder (President) of the Human Resources PIHRA Matadors Club 2016
Timeline
Operations Manager AMZL UTR - Amazon
08.2022 - Current
Diversity, Equity and Inclusion Team Leader - Amazon
08.2022 - Current
Operations Manager & Training and Development - Amazon
07.2021 - 08.2022
Co-Founder of Latinos - Latinos, I-O
06.2020 - Current
Industrial Organizational Consultant - Riverside County
09.2018 - 03.2020
Graduate Supervisor/Payroll Specialist - California Baptist University
07.2018 - 03.2020
California Baptist University - Master of Arts, Industrial Organizational Psychology
California State University of Northridge - Bachelor of Arts, Psychology and Human Resource