Alexandra Ogden
New Rochelle,NY
Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Enthusiastic and resourceful. Ability to establish priorities and meet challenges head-on. Strong project management skills. I’m a very motivated worker and a fast learner. I enjoy helping people and ensuring that they were not only taken care of, but their experience was a positive one. I’m excited to bring this same level of commitment and enthusiasm to this new and exciting opportunity and I think this position would be a great fit for me.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
WESTMED Medical Group
Purchase , NY
01.2018 - 02.2019
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Ensured the waiting room looked neat and organized at all times.
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Transported patients to and from different departments.
Office Manager/Medical Technician/ Secretary
Larchmont Mamaroneck Eye Care Group
933 Mamaroneck Ave , NY
01.2015 - 12.2017
- Met all customer call guidelines including service levels, handle time.
- Performed Visual Field screenings.
- Maintained supplies of eyeglass frames and contact lenses; met on a monthly basis with eyeglas reps and handled all ordering/returns for office stock.
- Properly taught contact lens care and use to patients/ instructed classes on how to safely and properly insert and remove contact lenses.
- Glasses adjustments.
- Ensured the waiting room looked neat and organized at all times.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Obtained payments from patients and scanned identification and insurance cards.
Retail Sales Associate
Pier 1 Imports
1329 W Boston Post Road Larchmont Ny 10538 , NY
02.2012 - 11.2015
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Processed cash and credit payments.
- Coordinated between billing department and customers to resolve problems.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Assisted customers with prompt and polite support in-person and via telephone.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service.
Retail Sales Associate
Annie Sez
200 Petersville Road - Store Closed
03.2010 - 05.2011
- Developed positive customer relationships through friendly greetings and excellent service.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Answered customer questions regarding merchandise and pricing.
- Engaged customers warmly and provided immediate and dedicated assistance.
Education
High School Diploma - undefined
New Rochelle High School
New Rochelle, NY2007
Skills
- Excellent communication skills
- Customer service-oriented
- Accurate and detailed
- Works well under pressure
- Pleasant demeanor
- Resourceful and reliable worker
- Organized
- Computer-savvy
- Goal-oriented
- Multi-line phone operation proficiency
- Insurance and collections procedures
- Office support (phones, faxing, filing)
- Motivated team player
Timeline
Medical Receptionist
WESTMED Medical Group
01.2018 - 02.2019
Office Manager/Medical Technician/ Secretary
Larchmont Mamaroneck Eye Care Group
01.2015 - 12.2017
Retail Sales Associate
Pier 1 Imports
02.2012 - 11.2015
Retail Sales Associate
Annie Sez
03.2010 - 05.2011
High School Diploma - undefined
New Rochelle High School
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